Softphone.Pro Information

We've developed Softphone.Pro to fit everyday needs of call center agents, sales managers and phone receptionists. ONLINE DASHBOARD, REPORTING AND CALL RECORDING Easy to read real-time dashboard helps to analyze agents performance. Spot trends fast with online reports and charts. Optimize agents performance and improve call center operations by giving managers the information they need to make smart business decisions. Use Call Recording for call center compliance and agent training. MICROSOFT OFFICE EXCEL OUTBOUND CALLING Install Softphone.Pro - Microsoft Office Excel Add-in and increase your outbound call performance. You have 2 click-to-call options in Microsoft Office Excel: 1. Select cell containing phone number and click Call button to call. 2. Transform phone numbers in a specific column into clickable links. Click that link to call. CLICK-TO-CALL AND SCREEN POP-UP INTEGRATION WITH 3-RD PARTY CRM OR HELPDESK SOFTWARE IN 5 MINUTES Softphone.Pro provides wide range of integration options, so you can easily set up screen pop-up and click-to-call functionality in any software with no development effort. IT specialist can implement click-to-call, click-to-transfer and click-to-hangup features with any 3-rd party Web or Windows software. REMOTE LOGIN AND PROVISIONING The login window appears on application startup when auto-provisioning mode is enabled. User must enter her login and password to start Softphone.Pro. Softphone.Pro sumbits authentication data on provisioning-server. If authentication is successfull, then provisioning-server sends SoftphonePro.ini configuration file back to Softphone.Pro. Softphone.Pro loads and applies configuration settings. IT specialists can hide certain configuration settings for better security: SIP settings, 3-rd party CRM or Helpdesk integration settings. The Restrictions section received from provisioning-server should be used for that purpose. +35 MORE FEATURES