Sofiane A Email
Global Service Delivery Manager @ L'Oréal
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Sofiane A Location
- Gonesse, FR
Sofiane A Work
- 2021 - now Global Service Delivery Manager @
- 2017 - 2021 Incident, Change et Problem Management @
- 2014 - 2017 Service Delivery Manager @
- 2012 - 2014 Service Delivery Manager @
- 2011 - 2012 Service Delivery Manager @
- 2005 - 2011 Service Delivery Manager @
Sofiane A Education
- Université Pierre et Marie Curie (Paris VI)
Sofiane A Skills
- ITIL
- ITIL v3 Foundations Certified
- Incident Management
- Crisis Communications
- Crisis Management
- Incident Reporting
- Change Management
- CAB
- Problem Management
- Service Level Management
- Infrastructure Management
- KPI Dashboards
- KPI Reports
- Relationship Management
- Customer Service
- Customer Satisfaction
- Windows Server
- Unix
- Linux
- Network Architecture
- Cisco Technologies
- IBM Mainframe
- Microsoft Office
- NetApp
- EMC Storage
- Firewalls
- VPN
- CFT
- Java
- ISS
- Web Services
- Service client
- Management services IT
- Prestation de service
- CRM
- Team Management
- Management
- Outsourcing
- Avant-vente
- Project Management
- Sales
- Business Analysis
- Avant Vente
- Service Delivery
Sofiane A Summary
- Sofiane A, based in Gonesse, FR, is currently a Global Service Delivery Manager at L'Oréal. Sofiane A brings experience from previous roles at Europcar, AXA, Societe Generale Corporate and Investment Banking - SGCIB and Fnac. Sofiane A holds a Université Pierre et Marie Curie (Paris VI). With a robust skill set that includes ITIL, ITIL v3 Foundations Certified, Incident Management, Crisis Communications, Crisis Management and more. Sofiane A has 1 emails on RocketReach.
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