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Sofia Gumucio Location
Austin, TX, US
Sofia Gumucio Work
Director of Delivery and Transformation, Client Experience (CX) @ (February 2026 - Present)
Head of Customer Success @ Thoughtful AI (May 2025 - February 2026)
Customer Success Architect @ Thoughtful AI (January 2025 - May 2025)
North America Lead Solutions Consultant @ (February 2024 - December 2024)
Professional Services Lead @ (May 2023 - February 2024)
Customer Success Manager @ (July 2022 - May 2023)
Strategy and Consulting Consultant @ (November 2021 - July 2022)
Strategy and Consulting Senior Analyst @ (November 2020 - November 2021)
Sr. Innovation Designer @ (January 2020 - November 2020)
Strategy and Consulting Analyst @ (August 2019 - November 2020)
Corporate Communication Intern @ (June 2018 - August 2018)
City Researcher @ (July 2017 - August 2017)
Small Business Development Intern @ (May 2017 - July 2017)
Business and Communication Analyst Intern @ Roaster Boutique SRL (June 2016 - August 2016)
Sofia Gumucio Education
Texas A&M University
Bachelor of Science - BS (Economics)
2014-2019
Sofia Gumucio Skills
AI Agents
Artificial Intelligence (AI)
Artificial Intelligence for Business
Bilingual Communications
Change Management
Cision
Communication
Cross-cultural Communication Skills
Data Analysis
Design Thinking
Interpersonal Communication
Leadership
Microsoft Office
Presentation Skills
Presentations
Public Speaking
Research
SaaS Sales
Strategic Communications
Strategy
Teamwork
Sofia Gumucio Summary
Sofia Gumucio, based in Austin, TX, US, is currently a Director of Delivery and Transformation, Client Experience (CX) at Smarter Technologies. Sofia Gumucio brings experience from previous roles at Thoughtful AI and Mural. Sofia Gumucio holds a 2014 - 2019 Bachelor of Science - BS in Economics @ Texas A&M University. With a robust skill set that includes AI Agents, Artificial Intelligence (AI), Artificial Intelligence for Business, Bilingual Communications, Change Management and more. Sofia Gumucio has 1 emails and 4 mobile phone numbers on RocketReach.
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