Sofia Barbosa Email & Phone Number
SVP, Chief Customer Officer @ BMC Software
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Sofia Barbosa Location
- Lisbon, Portugal
Sofia Barbosa Work
- 2025 - now SVP, Chief Customer Officer @
- 2024 - 2025 Global VP Customer Success Management and Support @
- 2023 - 2024 Vice President Worldwide Delivery Services @
- 2019 - 2023 Global Vice President Professional Services @
- 2015 - 2019 Head of Portugal Global Delivery Centre Head of Service Desks, Integration and Service Management @
- 2014 - 2015 Lead SDM Service Desk and Cross Functional Services @
- 2013 - 2014 Service Delivery Manager - Operations @
- 2012 - 2013 Global Operations Manager @
- 2009 - 2012 Operations Manager @
- 2008 - 2009 Training and Quality Manager @
- 2005 - 2008 Operations Manager Shared Services Centre @
- 2005 - 2006 Training and Operations Manager @
- 2000 - 2005 Senior Consultant @
- 2000 - 2004 Consultant @
Sofia Barbosa Education
- Northwestern University - Kellogg School of Management
Advanced Management Program (Business Administration and Management, General)
2019 - 2019 - Universidade Católica Portuguesa
Advanced Management Program (AMP) (Business Administration and Management, General)
2019 - 2019 - IPAM
Pos-Graduation (Marketing)
2004 - 2005 - Universidade Técnica de Lisboa
Gestão e Administração Publica (Business Administration)
1996 - 2000
Sofia Barbosa Skills
- Incident Management
- Team Management
- Change Management
- IT Service Management
- ITIL
- Six Sigma
- Service Desk
- Team Leadership
- Service Management
- Service Delivery
- Business Analysis
- Project Management
- Operations Management
- Business Strategy
- Training
- Sla
- Customer Satisfaction
- Program Management
- Outsourcing
- Call Centers
- Performance Management
- IT Management
- Negotiation
- Business Process
- IT Strategy
- Leadership
- Business Process Improvement
- Project Delivery
- CRM
- IT Outsourcing
- Process Improvement
- Customer Relationship Management (CRM)
- Service-Level Agreements (SLA)
- Customer Relationship Management Crm
- Global Delivery
- Service Level Agreements Sla
- Customer Relationship Management
- Service Level Agreements
- Pingboard
- Laboratory
- Recursos humanos
- Feiras De Emprego
- Microsoft Windows
- Entrevistas
- Microsoft PowerPoint
- Psicologia
- Recrutamento
- Pesquisa
- English
- Pipeline De Talentos
- Slack
- Psychology
- Microsoft Office
- Microsoft Word
- Trabalho em equipe
- Forensic Analysis
- Criminal Procedure
- LinkedIn Recruiter
- Teamwork
- Coaching
- Ciclo Completo De Recrutamento
- Skype
- Escrita Criativa
- Asana
Sofia Barbosa Summary
- Sofia Barbosa, based in Lisbon, Portugal, is currently a SVP, Chief Customer Officer at BMC Software. Sofia Barbosa brings experience from previous roles at BMC Software, OutSystems and Fujitsu Global. Sofia Barbosa holds a 2019 - 2019 Advanced Management Program in Business Administration and Management, General @ Northwestern University - Kellogg School of Management. With a robust skill set that includes Incident Management, Team Management, Change Management, IT Service Management, ITIL and more. Sofia Barbosa has 2 emails and 5 mobile phone numbers on RocketReach.
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