SMS/800, Inc. Information

SMS/800, Inc. is responsible for carrying out the day-to-day operations of the SMS/800 services provided to both Resp Orgs and SCP Owners/Operators, including management and coordination of: SMS/800 Help Desk - Provides general support services for Resp Orgs and SCP O/Os in their daily use of the SMS/800. The SMS/800 Help Desk is accessible twenty-four (24) hours per day, seven (7) days per week. SMS/800 Help Desk staff members may access Customer Record data in order to assist Resp Orgs with using SMS/800; generating reports; other functions related to SMS/800. The SMS/800 Help Desk is also responsible for making Resp Org changes and resetting passwords upon request. SMS/800 Data Center - Provides operational support and the hardware for SMS/800. The SMS/800 Data Center also provides support for software testing, operation of the SMS/800 Tutorial environment, and issues related to the SMS/800 access facilities. SMS/800 Software Support - Provides services which include software maintenance, site support, capacity and performance planning as well as new feature development. SMS/800 Website Support - Provides services which include SMS/800 Website development and maintenance.