SmartMessaging.AI Information

SmartMessaging.AI has partnered with LivePerson and Kono.ai to bring AI-powered Conversational Experiences to Africa.  SmartMessaging.AI offers LiveEngage, LivePerson’s enterprise-grade and cloud-based conversational platform, which enables businesses and consumers to connect through the world’s most popular messaging and conversational channels including WhatsApp, Facebook Messenger, web, SMS, in-app messaging, Apple Business Chat and Google RCS amongst others. LiveEngage is considered one of the market leaders when it comes to real-time intelligent customer engagement. Expertly engineered and fully equipped with powerful features, this platform has been the chat support software of choice for many global brands such as T-Mobile, The Home Depot, Sky, RBS, Citibank, and HSBC. LiveEngage is more than just a conversational platform; it’s AI brain orchestrates humans, bots and systems into a unified flow. By seamlessly combining chat, messaging, AI, bots and agents into one platform, the promise of AI-driven Conversational Commerce and Experiences is now a reality. Today’s Conversational Experience Solutions are allowing consumers to easily interact with enterprises from their preferred communication channels. This can result in a 20% increase in sales conversions and up to a 30% reduction in customer support costs. In the age of digital transformation, it’s important that your business has the ability to connect with your customers in the way they are most comfortable with. Comfort builds trust and trust drives sales and customer loyalty.