Simon Shaw Email & Phone Number
Global Director of Customer Value and Success @ Tes
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Simon Shaw Location
- London, GB
Simon Shaw Work
- Global Director of Customer Value and Success @ (June 2026 - Present)
- Global Director of Customer Operations @ (May 2025 - June 2026)
- Director of Operations @ (November 2024 - April 2025)
- Director, Digital Care @ (March 2022 - August 2024)
- Customer Service Practice Director @ (January 2018 - March 2022)
- Industry Advisor @ (January 2017 - January 2022)
- Industry Advisor @ (August 2017 - December 2017)
- Director Of Customer Service @ (November 2016 - December 2017)
- Head of Customer Contact Strategy @ (December 2015 - December 2016)
- Head of Contact Centre @ (June 2014 - December 2015)
- Interim Manager @ (October 2012 - June 2014)
- Head of Customer Service, Princess Cruises @ (June 2012 - October 2012)
- Customer Service and Direct Sales Manager @ (August 2010 - June 2012)
- General Manager Asia Pacific @ Mezzoglobal (February 2007 - August 2010)
- Customer Experience Manager @ (June 2004 - January 2007)
- Head of Customer Service @ (January 2003 - June 2004)
- Outsource Operations Manager @ EWA Limited (November 2000 - December 2002)
- Business Services Manager @ (November 1997 - November 2000)
- Service Centre Manager @ (September 1990 - November 1997)
Simon Shaw Education
- University of Leicester
DMS (Business Management)
2005-2006 - Anglo European School, Ingatestone
A-Levels
1983-1990
Simon Shaw Skills
- Account Management
- Customer Relations
- Change Management
- Performance Improvement
- Customer Service
- Contract Negotiation
- New Business Development
- Team Building
- Team Leadership
- Sales Management
- Coaching
- Process Improvement
- Outsourcing
- SLA
- Operations Management
- Problem Solving
- Performance Management
- Customer Satisfaction
- Team Management
- Business Management
- Continuous Improvement
- Customer Experience
- People Management
- Business Process Improvement
- Service Delivery
- Call Center
- Management
- Call Centers
- Strategy
- Business Development
- Leadership
- CRM
- Start-ups
- Business Strategy
- Project Management
- Strategic Planning
- Customer Contact
- Training
- Microsoft Word
- Start Ups
- Service Operations
- Marketing Strategy
- HR
- Operations
- Rdc
- Marketing
Simon Shaw Summary
- Simon Shaw, based in London, GB, is currently a Global Director of Customer Value and Success at Tes. Simon Shaw brings experience from previous roles at Tes, Bionic, Virgin Media O2 and IBM iX. Simon Shaw holds a 2005 - 2006 DMS in Business Management @ University of Leicester. With a robust skill set that includes Account Management, Customer Relations, Change Management, Performance Improvement, Customer Service and more. Simon Shaw has 3 emails and 1 mobile phone numbers on RocketReach.
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