Simon Shaw Email & Phone Number
Global Director of Customer Operations @ Tes
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Simon Shaw Location
- London, GB
Simon Shaw Work
- 2025 - now Global Director of Customer Operations @
- 2024 - 2025 Director of Operations @
- 2022 - 2024 Director, Digital Care @
- 2018 - 2022 Customer Service Practice Director @
- 2017 - 2022 Industry Advisor @
- 2017 - 2017 Industry Advisor @
- 2016 - 2017 Director Of Customer Service @
- 2015 - 2016 Head of Customer Contact Strategy @
- 2014 - 2015 Head of Contact Centre @
- 2012 - 2014 Interim Manager @
- 2012 - 2012 Head of Customer Service, Princess Cruises @
- 2010 - 2012 Customer Service and Direct Sales Manager @
- 2007 - 2010 General Manager Asia Pacific @ Mezzoglobal
- 2004 - 2007 Customer Experience Manager @
- 2003 - 2004 Head of Customer Service @
- 2000 - 2002 Outsource Operations Manager @ EWA Limited
- 1997 - 2000 Business Services Manager @
- 1990 - 1997 Service Centre Manager @
Simon Shaw Education
- University of Leicester
DMS (Business Management)
2005 - 2006 - Anglo European School, Ingatestone
(A-Levels)
1983 - 1990
Simon Shaw Skills
- Account Management
- Customer Relations
- Change Management
- Performance Improvement
- Customer Service
- Contract Negotiation
- New Business Development
- Team Building
- Team Leadership
- Sales Management
- Coaching
- Process Improvement
- Outsourcing
- SLA
- Operations Management
- Problem Solving
- Performance Management
- Customer Satisfaction
- Team Management
- Business Management
- Continuous Improvement
- Customer Experience
- People Management
- Business Process Improvement
- Service Delivery
- Call Center
- Management
- Call Centers
- Strategy
- Business Development
- Leadership
- CRM
- Start-ups
- Business Strategy
- Project Management
- Strategic Planning
- Customer Contact
- Training
- Microsoft Word
- Start Ups
- Service Operations
- Marketing Strategy
- HR
- Operations
- Rdc
- Marketing
Simon Shaw Summary
- Simon Shaw, based in London, GB, is currently a Global Director of Customer Operations at Tes. Simon Shaw brings experience from previous roles at Bionic, Virgin Media O2, IBM iX and Sentient Machines. Simon Shaw holds a 2005 - 2006 DMS in Business Management @ University of Leicester. With a robust skill set that includes Account Management, Customer Relations, Change Management, Performance Improvement, Customer Service and more. Simon Shaw has 3 emails on RocketReach.
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