Sentient Machines Information

Our leading-edge, real AI* platform reads and tracks intent, language, and emotion throughout customer interactions - so what is being said, how it's being said, and why it's being said. Affordable and customisable, our technology is used to: - Measure and improve customer service / experience - Improve performance and enhance the ongoing development of contact centre agents - Optimise QA process - Monitor compliance In addition, our unique algorithms automatically identify business opportunities by detecting emerging trends - giving you full transparency across 100% of your customer and employee interaction data. Other benefits include: - Increased sales up to 340% - Reduced churn by up to 60% - Identification of missed sales opportunities We believe that by inspiring human beings to become better communicators, we can create a deeper connection between all of us. *According to MIT Technology review, 40% of "AI" companies don't use any AI at all and rely on manual human analysis.