2010 -2017 Senior Support Engineer @ NTT Australia
2009 -2010 Technical Business Analyst @
2007 -2009 Deployment Lead @
2004 -2007 Contact Centre Team Leader @
2003 -2004 Subject Matter Expert @
2002 -2003 Customer Service Representative @
1998 -2002 Contact Centre agent and Systems Trainer @ NZI, Ministry of Justice
Simon Lee Education
Institute Of Development Studies (Massey University)
Bachelors (Information Systems Management, Law, Marketing, Accounting, Finance, Business Studies)
2007-2009
Simon Lee Skills
Project Governance
Solutions Design
Contact Centers
CTI
Telephony
Genesys
Stakeholder Management
Call Center
Business Analysis
Customer Experience
Telecommunications
ITIL
Call Centers
Management
Change Management
Business Process
Information Technology
Technology
Program Manager
Support
Services
Simon Lee Summary
Simon Lee, based in Auckland, NZ, is currently a Senior Business Consultant at Convai. Simon Lee brings experience from previous roles at NTT Australia. Simon Lee holds a 2007 - 2009 Bachelors in Information Systems Management, Law, Marketing, Accounting, Finance, Business Studies @ Institute Of Development Studies (Massey University). With a robust skill set that includes Project Governance, Solutions Design, Contact Centers, CTI, Telephony and more. Simon Lee has 2 emails on RocketReach.
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