Convai Information

Redefining the rules of customer experience through intelligent conversational AI and operational autonomy. Convai has been redefining the rules of customer experience for more than 25 years. Seeing an opportunity to reinvent legacy press one for sales menus, our founders embarked on a mission to change how customers and contact centres interact. They pioneered the way teams innovate, empowered by operational insights and unburdened by technical complexity. Today, Convai stands firm as the leading conversational AI brand for Australia and New Zealand. As the dedicated technology powerhouse within Probe Group, we bridge the gap between sophisticated AI and the people who run the contact centre. Our flagship solution, Oration, is a cloud-based SaaS overlay designed to integrate with your existing environment. It allows you to understand caller intent, offer instant self-service and route inquiries with total precision. We take the power out of lengthy IT delivery cycles and put it back where it belongs, in the hands of the contact centre professionals who understand the customer best. The Convai advantage: Seamless integration: Oration by Convai acts as an overlay to your current tech stack, ensuring speed to value without the disruption of a platform migration. Operational control: Empower your leaders to manage and update the caller experience in real time. Strategic impact: Significantly reduce operational costs and agent workload while improving the customer journey. Scalable Intelligence: Benefit from deep heritage combined with cutting-edge innovation in speech recognition and sentiment analysis. Whether you are looking to optimise your IVR or completely automate your customer identification, we provide the toolkit to make it happen. Let’s unlock your contact centre’s full potential. Visit us at: www.convai.com.au