Convai Information

Convai has been a leader in enhancing contact centre experiences with AI-driven solutions for over two decades. Our focus is on creating technology that elevates interactions for both customers and agents. Building on this history, our newest cloud-based offering, Oration, leverages cutting-edge conversational AI to understand customer needs, provide self-service choices, and optimise call routing for the best results. Oration is designed for effortless integration with your current systems, making it simple to manage for teams of any technical skill level including the Contact Centre stakeholders rather than traditional ID. Deploy Oration rapidly, transforming customer service capabilities in a matter of days with minimal disruption. With Oration, you can: - Instantly understand caller needs: identify callers and detect intent before they reach an agent. - Empower your contact centre: take full control of caller and chat experiences. - Boost efficiency: reduce costs and optimise resources through intelligent automation. - Deliver exceptional service: provide faster, more dynamic customer solutions. As part of Probe Group, we are committed to balancing AI capabilities with the human touch. We combine cutting-edge AI with a user-friendly design, making sophisticated technology accessible to businesses of all sizes. Convai: innovative, accessible and committed to transforming customer interactions.