Simon Donaldson Email & Phone Number
Complaints Experience Lead @ Telstra
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Simon Donaldson Location
- Melbourne, VIC, AU
Simon Donaldson Work
- 2023 -now SOCAP Board Member @
- 2012 -now Complaints Experience Lead @
- 2008 -2012 Commercial Manager @
- 2005 -2008 Partner Manager @
- 2002 -2005 Partner Specialist @
- 1998 -2002 Senior Team Leader @
Simon Donaldson Education
- RMIT University
Simon Donaldson Skills
- Outsourcing
- Talent Acquisition
- Performance Management
- Contact Centers
- CRM
- Vendor Management
- Call Center
- Strategic Planning
- Management
- Negotiation
- Contract Negotiation
- Leadership
- BPO
- Customer Satisfaction
- Workforce Management
- Telecommunications
- Stakeholder Management
- Sales Management
- Change Management
- Project Delivery
- Call Centers
- Customer Experience
- Team Leadership
- Program Management
- Business Process Improvement
- Service Delivery
- Business Process
- Forecasting
- Process Improvement
- Business Transformation
- Team Management
- Budgets
- Operations Management
- Business Analysis
- Managed Services
- Strategy
- Communications
- Analytical Skill
- Marketing
- Microsoft Excel
- Training
- Project Management
- Services
- Customer Relationship Management Crm
- Customer Relationship Management
Simon Donaldson Summary
- Simon Donaldson, based in Melbourne, VIC, AU, is currently a Complaints Experience Lead at Telstra. Simon Donaldson brings experience from previous roles at SOCAP Australia and Telstra. Simon Donaldson holds a RMIT University. With a robust skill set that includes Outsourcing, Talent Acquisition, Performance Management, Contact Centers, CRM and more. Simon Donaldson has 2 emails and 1 mobile phone numbers on RocketReach.
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