Chief Operations Officer SalesSense International @ (April 2014 - December 2023)
Head of Engagement Centres SalesSense International @ (March 2013 - March 2014)
General Manager @ (July 2012 - March 2013)
Contact Centre Manager @ (January 2008 - June 2012)
Head of eircom Sales Capacity Planning @ (January 2007 - December 2007)
eircom Service Manager @ (September 2004 - January 2007)
Head of TSS Sales Operations @ (September 2000 - September 2004)
Simon Brown Education
Knutsford
Masters in Chaos and Life skills (Values & Vision)
1981-1989
Simon Brown Skills
Account Management
Avaya
BPO
Broadband
Business Analysis
Business Development
Business Process Improvement
Business Transformation
CRM
Call Center
Call Center Development
Call Centers
Change Management
Cloud Computing
Contact Centers
Cross-functional Team Leadership
Customer Experience
Customer Retention
Customer Satisfaction
Employee Engagement
IVR
Inbound Marketing
Leadership
Managed Services
Management
Mobile Devices
Offshoring
Operations Management
Outsourcing
People-oriented
Performance Management
Process Improvement
Program Management
Project Delivery
Sales
Sales Management
Sales Operations
Service Delivery
Sla
Soccer
Solution Selling
Stakeholder Management
Strategic Planning
Strategic Thinking
Team Leadership
Team Management
Telecommunications
Telemarketing
Vendor Management
Workforce Management
Operations
Cross Functional Team Leadership
Web Chat
People Oriented
Analytics
SMS
Simon Brown Summary
Simon Brown, based in Ireland, is currently a Chief Operations Officer Uniquely at Uniquely. Simon Brown brings experience from previous roles at Uniquely, Firstsource Solutions Limited and Vodafone Ireland. Simon Brown holds a 1981 - 1989 Masters in Chaos and Life skills in Values & Vision @ Knutsford. With a robust skill set that includes Account Management, Avaya, BPO, Broadband, Business Analysis and more. Simon Brown has 2 emails and 1 mobile phone numbers on RocketReach.
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