Shuvankar Roy's Location
Philadelphia, PA, US
Shuvankar Roy's Work
- EVP, Chief Customer Experience Officer @ Altice USA
- SVP Customer Experience & Care Operations @ Altice USA
- SVP Customer Experience @ Altice USA
- Vice President, Product Operations (Xfinity Broadband, Mobile, Home Security) @ Comcast
- Vice President, Customer Experience and Product Operations @ Comcast
- Vice President, Customer Experience and Product Operations @ Full-Time
- Vice President, Business Operations (Xfinity Home) @ Comcast
- Executive Director, Customer Experience Operations @ Comcast
- Management Consultant - Business Operations @ Comcast
- Director, Customer Experience and Care Operations @ AppHelp by AppDirect
Shuvankar Roy's Education
- University of Toronto - Rotman School of Management
MBA (Strategy & Operations Management)
2004 - 2007 - Manipal Institute of Technology
Bachelor of Engineering (B.Eng.) (Civil Engineering)
1992 - 1996
Shuvankar Roy's Skills
- Call Center
- Workforce Management
- Customer Experience
- Outsourcing
- Telecommunications
- Team Management
- Product Management
- Operations Management
- Cross-functional Team Leadership
- Business Strategy
Shuvankar Roy's Summary
Shuvankar Roy, based in Philadelphia, PA, US, is currently a EVP, Chief Customer Experience Officer at Altice USA, bringing experience from previous roles at Altice USA and Comcast. Shuvankar Roy holds a 2004 - 2007 MBA in Strategy & Operations Management @ University of Toronto - Rotman School of Management. With a robust skill set that includes Call Center, Workforce Management, Customer Experience, Outsourcing, Telecommunications and more, Shuvankar Roy contributes valuable insights to the industry. Shuvankar Roy has 2 emails and 1 mobile phone number on RocketReach.
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