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Shountae Scott Location
Orlando, FL, US
Shountae Scott Work
Support Representative @ (March 2026 - Present)
ACA Licensed Agent @ (August 2025 - March 2026)
Customer Care Advocate @ (September 2024 - August 2025)
Fulfillment Specialist @ (August 2024 - August 2025)
Enrollment Specialist @ (April 2024 - September 2024)
Benefits Specialist @ (February 2022 - June 2024)
Sales Agent @ (January 2022 - June 2024)
Team Trainer @ Go Health / Balance Staffing (September 2023 - January 2024)
Licensed Insurance Agent @ (September 2021 - January 2022)
Sales Agent @ (September 2021 - December 2021)
Financial Advisor @ (March 2021 - August 2021)
Senior Member @ (February 2019 - February 2021)
On Call Enrollment Benefits Counselor @ (September 2018 - December 2019)
Enrollment Counselor @ (August 2018 - August 2019)
Lead @ (October 2010 - July 2018)
Team Lead @ (October 2010 - July 2017)
Customer Service Manager @ (October 2008 - October 2010)
Customer Service Manager @ Wal-Mart (October 2008 - September 2010)
Shountae Scott Education
Valencia College
Associate of Arts - AA (PSYCHOLOGY)
2014-2017
National Seminars Training
Certificate of Undergraduate Studies
Washburn High School
Master's Degree (International/Global Studies)
Shountae Scott Skills
Alternative Dispute Resolution
Analytical Skills
Appointment Scheduling
Attention to Detail
Benefit Communication
Cash Collection
Cashiers
Claims Handling
Claims Resolution
Client Confidentiality
Coaching
Coaching & Mentoring
Communication
Compliance Auditing
Compliance Support
Confidentiality
Conflict Management
Conflict Resolution
Critical Thinking
Customer Experience
Customer Interaction
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Representatives
Customer Service Training
Data Entry
Data Verification
Difficult Situations
Employee Data Management
Employee Training
Enrollment Services
Guest Service
Guest Service Management
Health Education
Health Insurance
Healthcare Compliance
Healthcare Consulting
Helping People
Inbound Marketing
Industry standards
Insurance
Insurance Claims
Insurance Sales
Lead Qualification
Leadership
Leadership Communication
Life & Health Insurance Licenses
Life Insurance
Manage client expectations
Management
Medical Claims
Medicare
Medicare Prescription Drug Plans
Multi-task & Handle High-volume Workloads
Online Enrollment
Operational Readiness
Phone Etiquette
Problem Solving
Professional Skills
Provider Enrollment
Quality Assurance
Relating to Clients
Remote Services
Research Skills
Routing and Remote Access Service
Sales Presentations
Salesforce Service Cloud
Service Quality
Service Standards
Skilled Multi-tasker
Team Leadership
Team Management
Teamwork
Telemarketing
Tenacious Work Ethic
Thinking Skills
Trainer
Training
Training and Development (HR)
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Written Communication
Written Correspondence
Shountae Scott Summary
Shountae Scott, based in Orlando, FL, US, is currently a Support Representative at Clear Choice Dental, Implants, Dentures, Braces Perth. Shountae Scott brings experience from previous roles at ResultsCX, Clearlink Insurance Agency and Homethrive. Shountae Scott holds a 2014 - 2017 Associate of Arts - AA in PSYCHOLOGY @ Valencia College. With a robust skill set that includes Alternative Dispute Resolution, Analytical Skills, Appointment Scheduling, Attention to Detail, Benefit Communication and more. Shountae Scott has 4 emails and 4 mobile phone numbers on RocketReach.
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