Shernet Bartley Email
Manager, Global Customer Care @ Changepoint
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Shernet Bartley Location
- Toronto, ON, CA
Shernet Bartley Work
- 2016 -now Manager, Global Customer Care @
- 2013 -2016 Manager @
- 2010 -2013 Manager - 2nd Level - Wireless Technical Support @
- 1998 -2012 Manager - Rogers Communications @
Shernet Bartley Education
- Seneca/Centennial College
Shernet Bartley Skills
- Performance Management
- Team Building
- Customer Support
- Analytical Skills
- Help Desk Support
- Hardware
- Salesforce.com
- Troubleshooting
- Customer Relationship Management (CRM)
- Problem Solving
- presnetation
- coaching and development
- Team Management
- People Management
- Employee Training
- Presentation Skills
- Technical Training
- Mobile Devices
- Call Centers
- Customer Experience
- Telecommunications
- Wireless
- Team Leadership
- Vendor Management
- Cross-functional Team Leadership
- Small Business
- Internet
- Key Performance Indicators
- Project Management
- Social Networking
- Network Administration
- Onboarding
- Management
- Contact Centers
- Customer Satisfaction
- Coaching
- Technical Support
- Sales
- Business Process
- Customer Retention
- Workforce Management
- Strategic Planning
- Training
- Process Improvement
- Program Management
- Leadership
- Customer Service
- Business Case
- Business Process Improvement
- Wireless Technologies
- Cross Functional Team Leadership
Shernet Bartley Summary
- Shernet Bartley, based in Toronto, ON, CA, is currently a Manager, Global Customer Care at Changepoint. Shernet Bartley brings experience from previous roles at Fleet Complete and Rogers Communications. Shernet Bartley holds a Seneca/Centennial College. With a robust skill set that includes Performance Management, Team Building, Customer Support, Analytical Skills, Help Desk Support and more.
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