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Shelli Jorkos Location
Maumee, OH, US
Shelli Jorkos Work
Certified Health Coach @ (June 2019 - Present)
Senior Manager, Customer Service and Inside Sales @ (July 2014 - December 2019)
Senior Manager Customer Service @ (January 2013 - July 2014)
Customer Service Manager @ (September 2008 - January 2013)
Customer Service Team Lead @ (January 2005 - January 2008)
Safety Manager @ (January 2001 - January 2005)
Shelli Jorkos Education
Bluffton University
Master Of Business Administration (Operations Management)
2014-2016
Defiance College
Bachelors (Business Management)
2006-2014
Fairview High School 1981-1985
Shelli Jorkos Skills
Account Management
Account Planning
Analytical Skills
Attention to Detail
Budgetary Control
Budgeting
Build Strong Relationships
Business Efficiency
Business Insights
Business Planning
Business Process Improvement
Business Process Outsourcing (BPO)
Business-to-Business (B2B)
COE
CRM
CSM
CSRs
Coaching
Communication
Consulting
Contact Center Operations
Critical Thinking
Cross-functional Team Leadership
Customer Acquisition
Customer Data
Customer Education
Customer Escalation Management
Customer Interaction
Customer Loyalty
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Success
Customer Support
Delegation
Employee Engagement
Employee Relations
Executive Relationships
Financial Metrics
Forward Looking
Go-to-Market Strategy
HR Policies
High Performance Organizations
Human Resources (HR)
Human Resources Information Systems (HRIS)
Inventory Management
Key Metrics
Key Performance Indicators
Leadership
Leadership Development
Management
Market Segmentation
Negotiation
New Product Rollout
Operational Oversight
Operations Management
Partner Engagement
Performance Analysis
Post-Sales
Presentations
Pricing
Problem Solving
Process Improvement
Product Adoption
Quality Assurance
Quality Control
Quality Processes
Relationship Building
Retail
Root Cause Analysis
Sales
Sales Management
Sales Operations
Sales Performance
Sales Process Optimization
Sales and Marketing
Service Operations
Service-Level Agreements (SLA)
Software as a Service (SaaS)
Stakeholder Engagement
Strategic Initiatives
Strategic Leadership
Strategic Planning
Strategic Services
Strategic Thinking
Strategic Vision
Strategy
Strategy Implementation
Streamlining Operational Processes
Team Building
Team Leadership
Team Performance
Technology Solutions
Training
Training and Development (HR)
Trend Analysis
Trusting Relationships
Voice of the Customer
Customer Relationship Management Crm
Cross Functional Team Leadership
Customer Relationship Management
Shelli Jorkos Summary
Shelli Jorkos, based in Maumee, OH, US, is currently a Certified Health Coach at Optavia - Team Chesmore. Shelli Jorkos brings experience from previous roles at Therma Tru and Vera Bradley. Shelli Jorkos holds a 2014 - 2016 Master Of Business Administration in Operations Management @ Bluffton University. With a robust skill set that includes Account Management, Account Planning, Analytical Skills, Attention to Detail, Budgetary Control and more. Shelli Jorkos has 1 emails and 1 mobile phone numbers on RocketReach.
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