2025 -now TE Customer Solutions Leader - Channel @
2023 -2025 Manager Customer Operations @
2021 -2023 ERS Call Center Manager @
2013 -2021 Manager, Customer Care @
2013 -2013 Supervisor, Customer Care Center @
2012 -2013 Customer Care Manager @ Primitives By Kathy
2010 -2012 Customer Service Manager @
2009 -2010 Supervisor, Medicaid Service Operations @
2000 -2009 Concept Manager and Call Center Manager @
Sheila Smith Education
Prospect Hall College, Hollywood, FL
Sheila Smith Skills
Leadership
Customer Experience
E Commerce
Team Building
Illustrator
Human Resources
Call Center
Retail
Sales
Graphic Design
Complaint Management
Customer Retention
Trend Analysis
People Development
Customer Satisfaction
Vendor Management
Customer Service Management
Process Improvement
Customer Service Training
Strategic Planning
Microsoft Office
Operations Management
Microsoft Excel
Training
Customer Service
Consumer Relations
Budgets
Management
Coaching
Call Centers
Recruiting
Performance Management
Brand Loyalty
Sheila Smith Summary
Sheila Smith, based in Dover, PA, US, is currently a TE Customer Solutions Leader - Channel at TE Connectivity. Sheila Smith brings experience from previous roles at Delta Dental Ins., AAA Mid States, Comcast and Novitas Solutions, Inc.. Sheila Smith holds a Prospect Hall College, Hollywood, FL. With a robust skill set that includes Leadership, Customer Experience, E Commerce, Team Building, Illustrator and more. Sheila Smith has 3 emails and 1 mobile phone numbers on RocketReach.
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