Manager Customer Operations @ (June 2023 - May 2025)
ERS Call Center Manager @ (May 2021 - July 2023)
Manager, Customer Care @ (December 2013 - February 2021)
Supervisor, Customer Care Center @ (May 2013 - December 2013)
Customer Care Manager @ Primitives By Kathy (October 2012 - May 2013)
Customer Service Manager @ (March 2010 - October 2012)
Supervisor, Medicaid Service Operations @ (November 2009 - March 2010)
Concept Manager and Call Center Manager @ (July 2000 - January 2009)
Sheila Smith Education
Prospect Hall College, Hollywood, FL
Associate of Arts - AA (Associate of Arts - AA, Fashion Merchandising)
Prospect Hall College, Hollywood, FL
(Associate of Arts - AA, Business Administration and Management, General)
Sheila Smith Skills
Leadership
Customer Experience
E Commerce
Team Building
Illustrator
Human Resources
Call Center
Retail
Sales
Graphic Design
Complaint Management
Customer Retention
Trend Analysis
People Development
Customer Satisfaction
Vendor Management
Customer Service Management
Process Improvement
Customer Service Training
Strategic Planning
Microsoft Office
Operations Management
Microsoft Excel
Training
Customer Service
Consumer Relations
Budgets
Management
Coaching
Call Centers
Recruiting
Performance Management
Brand Loyalty
Sheila Smith Summary
Sheila Smith, based in Dover, PA, US, is currently a TE Customer Solutions Leader - Channel at TE Connectivity. Sheila Smith brings experience from previous roles at Delta Dental Ins., AAA Mid States, Comcast and Novitas Solutions, Inc.. Sheila Smith holds a Associate of Arts - AA in Associate of Arts - AA, Fashion Merchandising @ Prospect Hall College, Hollywood, FL. With a robust skill set that includes Leadership, Customer Experience, E Commerce, Team Building, Illustrator and more. Sheila Smith has 3 emails and 1 mobile phone numbers on RocketReach.
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