Sheila Leathem Email & Phone Number

Sr Director, IT Service Management @ Convey Health Solutions

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Sheila Leathem Location

Fort Lauderdale, FL, US

Sheila Leathem Work

Sr Director, IT Service Management @ (April 2025 - Present)
Sr Manager, Technical Program Management Office, Center of Excellence position end July 2024 @ (May 2021 - July 2024)
Sr Manager, IT Strategic Management @ (October 2019 - April 2021)
VP Strategy, Innovation, and Execution @ (September 2018 - April 2019)
Director of IT @ (December 2016 - September 2018)
Director of Client Services @ (November 2014 - September 2016)
Director of Operations Management @ (April 2013 - November 2014)
Sr. Director Technology Business Solutions @ (March 2010 - October 2012)
Sr. Director Global Infrastructure Services @ (March 2004 - February 2010)
Early Career: SQL Developer, Business Analyst, Mgr IT Operations, Dir IT Production Support and SQA @ (January 1995 - February 2004)

Sheila Leathem Education

Innovative Edge, Emotional Intelligence Competency
https://getcoherent.com
2019-2021
Lifelong Learning
Agile Scrum Training : Scrum Alliance curriculum for CSMs
2016-2016
University of Michigan - Stephen M. Ross School of Business
Coursera
2016-2016
University of Phoenix
(Globalization, International Business)
2008-2009

Sheila Leathem Skills

Strategic Planning
Product Management
Business Process Improvement
Agile Methodologies
Business Intelligence
Integration
Software Development Life Cycle (SDLC)
Program Management
Business Process Re-engineering
Agile Scrum
Project Management
Data Analysis
Project Portfolio Management
Requirements Analysis
Vendor Management
CRM
Customer Relationship Management (CRM)
Account Management
Call Center
Customer Experience
Business Strategy
Mobile Marketing
Solution Architecture
JIRA
Strategic Leadership
Cross-functional Team Leadership
Collaborative Problem Solving
Thought Leadership
Customer Engagement
Leadership
Stakeholder Management
Systems Thinking
Product Implementations
Application Lifecycle Management
Efficiency Analysis
Standards Compliance
Cost Savings Strategies
Platform Integration
IT Service Delivery
Solution Implementation
Metrics Reporting
Service Level Management
New Product Implementations
Global Strategy
Cross-functional Collaborations
SMS
IVR
Multi-country
Outcome Driven Innovation
Confluence
Outsourcing
Process Improvement
Data Center
BPO
SDLC
Call Center Development
Avaya
Business Analysis
Problem Solving
Business Development
Inbound Marketing
Process Efficiency
Client Liaison
Performance Metrics
IT Audit
Program Launch
Technology
PMO
Functional Requirements
Software Quality Assurance
Partner Management
Requirements Management
Business Efficiency
Global Sourcing
Root Cause Analysis
Technology Service Delivery
Customer Relations
Business Management
Team Building
Inter-departmental Cooperation
Java
Customer Relationship Management Crm
Application Delivery
Transformations
Strategy
Analytical Skill
Analysis
Scrum
Cross Functional Team Leadership
Service Delivery
Operations Management
Management
Software Development Life Cycle Sdlc
Data Center Launch
Process Management
Team Leadership
Business Process Re Engineering
Operations
Software Lifecycle
Cross Functional Collaborations
Metrics
Software Development Life Cycle
Customer Relationship Management
Multi Country

Sheila Leathem Summary

Sheila Leathem, based in Fort Lauderdale, FL, US, is currently a Sr Director, IT Service Management at Convey Health Solutions. Sheila Leathem brings experience from previous roles at UKG (Ultimate Kronos Group) and NationsHearing. Sheila Leathem holds a 2019 - 2021 https://getcoherent.com @ Innovative Edge, Emotional Intelligence Competency. With a robust skill set that includes Strategic Planning, Product Management, Business Process Improvement, Agile Methodologies, Business Intelligence and more. Sheila Leathem has 2 emails and 2 mobile phone numbers on RocketReach.