Solutions Architect @ (November 2020 - January 2024)
Technical Architect @ (September 2019 - October 2020)
Principal Consultant @ Fruition Partners, A DXC Technology Company / Global Strategic ServiceNow Partne (January 2010 - August 2019)
Programmer and Analyst @ American National Property And Casualty Company (January 2008 - January 2010)
Software Engineer @ ASYNCHRONY SOLUTIONS, INC. (January 2000 - October 2007)
Shawn Roach Education
Step 1, Inc 1999-1999
University of Missouri-Columbia
(Business / Law)
1989-1991
Shawn Roach Skills
Service-Now
IT Service Management
ITIL
Cloud Computing
Project Portfolio Management
Help Desk Support
SQL
Service Management
SDLC
SharePoint
Software Documentation
Vendor Management
CMDB
Integration
Business Analysis
Service Delivery
Change Management
ITIL v3 Foundations Certified
Active Directory
IT Management
SaaS
Software Project Management
Visio
Incident Management
ITIL Certified
IT Strategy
PMP
Enterprise Architecture
Requirements Analysis
Disaster Recovery
BMC Remedy
Data Center
PaaS
Process Improvement
Technical Support
Troubleshooting
Problem Management
Governance
Agile Project Management
Service Desk
Release Management
IT Asset Management
Solution Architecture
Information Technology
IT Outsourcing
Configuration Management
IT Transformation
ServiceNow
Windows Server
Business Process Improvement
Shawn Roach Summary
Shawn Roach, based in Springfield, MO, US, is currently a Sr. Technical Consultant at AHEAD. Shawn Roach brings experience from previous roles at Cerna Solutions, LLC, Cognizant, Thirdera and Acorio. Shawn Roach holds a 1999 - 1999 Step 1, Inc. With a robust skill set that includes Service-Now, IT Service Management, ITIL, Cloud Computing, Project Portfolio Management and more. Shawn Roach has 2 emails and 6 mobile phone numbers on RocketReach.
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