Senior Information Technology Technician @ TW Telecom/Level 3/Centurylink (January 2006 - January 2010)
Senior Technician Customer Activation IP and DATA @ (April 2006 - August 2010)
Technical Support Engineer @ (July 1998 - May 2005)
Technical Support Manager @ Avaya Communications (January 1998 - January 2005)
Shawn McClain Education
Colorado State University
Metropolitan State University of Denver
Shawn McClain Skills
Account Management
Adtran
Avaya
Avaya Communication Manager
Avaya Products
Border Gateway Protocol (BGP)
Circuit Design
Circuit Layout
Cisco Certified
Cisco IOS
Cisco Networking
Communication
Contact Center as a Service (CCaaS)
Customer Support
Digital Circuit Design
Domain Name System (DNS)
Electronic Circuit Design
Ethernet
Firewalls
Hardware Design
Information Systems
Internet Protocol Suite (TCP/IP)
Intuity
Juniper
Juniper JNCIA
Local Area Network (LAN)
Multiprotocol Label Switching (MPLS)
Network Switches
Open Shortest Path First (OSPF)
Presentations
Quality of Service (QoS)
Real-Time Transport Protocol (RTP)
Routers
Session Initiation Protocol (SIP)
TAM
Technical Engineering
Technical Support
Territory Account Management
UCaaS
Ucaac
Unified Communications
Unified Messaging
Virtual Private LAN Service (VPLS)
Virtual Private Network (VPN)
Voice over IP (VoIP)
Wide Area Network (WAN)
Written Communication
Shawn McClain Summary
Shawn McClain, based in Aurora, CO, US, is currently a Technical Account Manager at RingCentral. Shawn McClain brings experience from previous roles at Lumen Technologies, TW Telecom/Level 3/Centurylink and tw telecom. Shawn McClain holds a Colorado State University. With a robust skill set that includes Account Management, Adtran, Avaya, Avaya Communication Manager, Avaya Products and more. Shawn McClain has 2 emails on RocketReach.
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