Sharon Chen Email & Phone Number
Senior Manager, Customer Success @ Factbird
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Sharon Chen Location
- New York, NY, US
Sharon Chen Work
- Senior Manager, Customer Success @ (January 2026 - Present)
- Customer Success Manager @ (March 2025 - January 2026)
- Sr. Project Manager @ Roots Automation (September 2024 - March 2025)
- Automation Project Manager @ Roots Automation (April 2022 - March 2023)
- Solution Engineer @ Roots Automation (March 2021 - April 2022)
- Business Process Engineer, Transformation @ (August 2018 - March 2021)
- Continuous Improvement Engineer @ (August 2016 - July 2018)
- Change Management Consultant @ (August 2015 - July 2016)
- Sr. Process Improvement Engineer @ (November 2014 - August 2015)
- Process Improvement Engineer @ (July 2012 - November 2014)
- Product Engineer @ (March 2010 - September 2011)
- Production Control Analyst-Intern @ (May 2007 - December 2007)
Sharon Chen Education
- Rutgers University
Bachelor's Degree (Industrial Engineering)
Sharon Chen Skills
- 5S
- A3
- Analysis
- Analytical Skills
- Artificial Intelligence (AI)
- Automation
- Business Process Improvement
- Business Process Re-engineering
- Business Transformation
- Business-to-Business (B2B)
- Change Management
- Continuous Improvement
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Journey Mapping
- Customer Satisfaction
- Customer Success
- DMAIC
- Digital Strategy
- Documentation
- Engineering
- Go-to-Market Strategy
- Industrial Engineering
- Kaizen
- Leadership
- Lean Manufacturing
- Manufacturing
- Manufacturing Process Improvement
- Microsoft Office
- Minitab
- PDCA
- Problem Solving
- Process Automation
- Process Engineering
- Process Improvement
- Process Mapping
- Product Requirements
- Project Management
- Project Planning
- Robotic Process Automation (RPA)
- Root Cause Analysis
- Six Sigma
- Software as a Service (SaaS)
- Standard Operating Procedure (SOP)
- Value Stream Mapping
- Voice of the Customer
- Work Instructions
- microsoft visio
Sharon Chen Summary
- Sharon Chen, based in New York, NY, US, is currently a Senior Manager, Customer Success at Factbird. Sharon Chen brings experience from previous roles at Factbird and Roots Automation. Sharon Chen holds a Bachelor's Degree in Industrial Engineering @ Rutgers University. With a robust skill set that includes 5S, A3, Analysis, Analytical Skills, Artificial Intelligence (AI) and more. Sharon Chen has 1 mobile phone numbers on RocketReach.
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