Director of Operations @ (May 2023 - November 2024)
VP of Customer Success @ (May 2020 - May 2023)
Account Manager and Onboarding Specialist @ (June 2019 - May 2020)
SDR Lead @ (December 2017 - June 2019)
Grace McCool Education
Salisbury University - Perdue School of Business
Grenoble Ecole de Management
Udacity
Grace McCool Skills
Strategic Thinking
Continuous Improvement
Data Analytics
Trusting Relationships
Strategic Initiatives
Negotiation
From Conception to Completion
Critical Thinking
Metrics Driven
Cross-functional Team Leadership
Business Process Improvement
Business Planning
Strategic Planning
Microsoft PowerPoint
Attention to Detail
Microsoft Office
Teamwork
Customer Experience
Research
Sales Process
Business-to-Business (B2B)
Business Development
Account Management
Business Analytics
Customer Relationship Management (CRM)
Project Coordination
Microsoft Excel
PowerPoint
Microsoft Word
Point of Sale (POS) Systems
Customer Service
Time Management
Management
Leadership
Training
Communication
Team Building
Team Management
Team Motivation
Relationship Building
Interviewing
Organization Skills
English
Hiring Practices
Deadline Oriented
Problem Solving
Analytical Skills
Customer Satisfaction
Team Development
People Management
Project Management
Hospitality
Operations Management
Presentations
Data Analysis
HubSpot
Process Improvement
Software as a Service (SaaS)
Grace McCool Summary
Grace McCool, based in Austin, TX, US, is currently a Global Operations Manager at Factbird. Grace McCool brings experience from previous roles at GDTG Co. and RoverPass. Grace McCool holds a Salisbury University - Perdue School of Business. With a robust skill set that includes Strategic Thinking, Continuous Improvement, Data Analytics, Trusting Relationships, Strategic Initiatives and more. Grace McCool has 1 emails on RocketReach.
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