Shantanu Dey Email & Phone Number
Vice President - Business Strategy and Global Operations Support @ Encore Capital Group
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Shantanu Dey Location
- Gurugram, HR, IN
Shantanu Dey Work
- 2021 -now Vice President - Business Strategy and Global Operations Support @
- 2020 -2021 Senior Director - Business Strategy and Global Operations Support @
- 2017 -2020 Senior Director - Business Transformation, Quality Assurance and MIS @
- 2012 -2017 Director - Business Transformation and Quality Assurance @
- 2009 -2012 Assistant VP, Strategic Initiatives @
- 2007 -2009 Master Black Belt, Business Transformation @ RvaluE Consulting
- 2006 -2007 Management Consultant - Six Sigma Black Belt @ EXL Services (India) Pvt. Ltd.
- 2003 -2006 Process Leader - Business Process Improvement @
- 2002 -2003 Customer Service Executive @
- 2000 -2002 Operations Executive @
Shantanu Dey Education
- Indian Institute of Management, Calcutta
Advanced Program in Fintech and Financial Blockchain (Fintech)
2022-2022 - Indian Institute of Management, Calcutta
Management Development Program (General Management Program for Sr level Executives)
2015-2015 - Indian Statistical Institute (SQC & OR)
(Master Black Belt)
2008-2008 - American Society for Quality (ASQ)
BA Hons (ASQ CSSBB (Black Belt))
- Queen Margaret University
Shantanu Dey Skills
- Process Excellence
- BPO
- Transition Management
- Competitive Analysis
- Organizational Effectiveness
- Business Transformation
- Six Sigma
- Employee Engagement
- Business Process Improvement
- Management
- Team Management
- Vendor Management
- Outsourcing
- Consulting
- Process Improvement
- Business Process Re-engineering
- Call Centers
- Offshoring
- Performance Management
- Service Delivery
- Business Analysis
- MIS
- Process Management
- Relationship Management
- CRM
- Operational Excellence
- Operations Management
- Quality Assurance
- Strategy
- Customer Relationship Management Crm
- Business Process Re Engineering
- Marketing
- Microsoft Excel
- Business Process
- Customer Service
- Organizational
- Change Management
- Microsoft Office
- Lean Manufacturing
- Customer Relationship Management
Shantanu Dey Summary
- Shantanu Dey, based in Gurugram, HR, IN, is currently a Vice President - Business Strategy and Global Operations Support at Encore Capital Group. Shantanu Dey brings experience from previous roles at Encore Capital Group. Shantanu Dey holds a 2022 - 2022 Advanced Program in Fintech and Financial Blockchain in Fintech @ Indian Institute of Management, Calcutta. With a robust skill set that includes Process Excellence, BPO, Transition Management, Competitive Analysis, Organizational Effectiveness and more. Shantanu Dey has 3 emails and 4 mobile phone numbers on RocketReach.
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