Shantanu Dey Email & Phone Number
Vice President - Business Strategy and Global Operations Support @ Encore Capital Group
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Shantanu Dey Location
- Gurugram, HR, IN
Shantanu Dey Work
- Vice President - Business Strategy and Global Operations Support @ (March 2021 - Present)
- Senior Director - Business Strategy and Global Operations Support @ (March 2020 - February 2021)
- Senior Director - Business Transformation, Quality Assurance and MIS @ (March 2017 - March 2020)
- Director - Business Transformation and Quality Assurance @ (March 2012 - February 2017)
- Assistant VP, Strategic Initiatives @ (April 2009 - February 2012)
- Master Black Belt, Business Transformation @ RvaluE Consulting (September 2007 - March 2009)
- Management Consultant - Six Sigma Black Belt @ EXL Services (India) Pvt. Ltd. (June 2006 - September 2007)
- Process Leader - Business Process Improvement @ Dell International Services India Private Limited (October 2003 - June 2006)
- Customer Service Executive @ (April 2002 - October 2003)
- Operations Executive @ (June 2000 - March 2002)
Shantanu Dey Education
- Indian Institute of Management, Calcutta
Advanced Program in Fintech and Financial Blockchain (Fintech)
2022-2022 - Indian Institute of Management, Calcutta
Management Development Program (General Management Program for Sr level Executives)
2015-2015 - Indian Statistical Institute (SQC & OR)
Master Black Belt
2008-2008 - Queen Margaret University
BA Hons
2000 - American Society for Quality (ASQ)
ASQ CSSBB (Black Belt)
Shantanu Dey Skills
- BPO
- Business Analysis
- Business Process Improvement
- Business Process Re-engineering
- Business Transformation
- CRM
- Call Centers
- Competitive Analysis
- Consulting
- Customer Relationship Management (CRM)
- Employee Engagement
- MIS
- Management
- Offshoring
- Operational Excellence
- Operations Management
- Organizational Effectiveness
- Outsourcing
- Performance Management
- Process Excellence
- Process Improvement
- Process Management
- Quality Assurance
- Relationship Management
- Service Delivery
- Six Sigma
- Strategy
- Team Management
- Transition Management
- Vendor Management
- Customer Relationship Management Crm
- Business Process Re Engineering
- Marketing
- Microsoft Excel
- Business Process
- Customer Service
- Organizational
- Change Management
- Microsoft Office
- Lean Manufacturing
- Customer Relationship Management
Shantanu Dey Summary
- Shantanu Dey, based in Gurugram, HR, IN, is currently a Vice President - Business Strategy and Global Operations Support at Encore Capital Group. Shantanu Dey brings experience from previous roles at Encore Capital Group. Shantanu Dey holds a 2022 - 2022 Advanced Program in Fintech and Financial Blockchain in Fintech @ Indian Institute of Management, Calcutta. With a robust skill set that includes BPO, Business Analysis, Business Process Improvement, Business Process Re-engineering, Business Transformation and more. Shantanu Dey has 3 emails and 4 mobile phone numbers on RocketReach.
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