Director of Call Center Operations @ (July 2017 - January 2019)
Director, Global SeaCare Solution Centers @ (July 2011 - April 2016)
Sr. Manager, Contact Center Operations @ (June 2008 - June 2011)
Account Manager @ (August 2006 - February 2007)
Associate Director @ (June 2003 - June 2006)
Program Manager @ (September 1999 - June 2003)
Shane Wilson Education
George Mason University
Masters of Science (BioDefense)
2003-2006
Troy University
Bachelors of Science (Biology, Chemistry, Math)
1989-1993
Shane Wilson Skills
Process Improvement
Employee Relations
Team Building
CRM
Leadership
Management
Budgets
Training
Operations Management
Business Development
Customer Service
Call Centers
Contract Management
New Business Development
Negotiation
Proposal Writing
Policy
Cross-functional Team Leadership
Project Management
Program Management
Business Process Improvement
Cross Functional Team Leadership
Account Management
Contact Center Operations
Operations
Strategy
Budgeting
Microsoft Office
Customer Relationship Management Crm
Technology
Microsoft Excel
Customer Relationship Management
Shane Wilson Summary
Shane Wilson, based in Oklahoma City, OK, US, is currently a Director, Advanced Negotiations at National Litigation Law Group. Shane Wilson brings experience from previous roles at MedXM, Seagate Technology and PAREXEL International. Shane Wilson holds a 2003 - 2006 Masters of Science in BioDefense @ George Mason University. With a robust skill set that includes Process Improvement, Employee Relations, Team Building, CRM, Leadership and more. Shane Wilson has 1 mobile phone numbers on RocketReach.
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