Shane White Email & Phone Number
Product Support Specialist @ My-Take
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Shane White Location
- Boston, MA, US
Shane White Work
- 2025 - now Product Support Specialist @
- 2020 - 2025 Manager, Tier 3 Technical Support Operations @
- 2017 - 2020 Customer Support Manager @
- 2013 - 2017 Technical Support Manager @
- 2013 - 2015 Proctor Manager @ ProctorCam, Inc
- 2011 - 2013 Client Care Specialist @
- 2005 - 2011 Help Desk Specialist @
- 2002 - 2005 Technical Support Specialist @ National Field Representatives
Shane White Education
- University of New Hampshire
Bachelor of Arts - BA (English Language and Literature, General)
2005 - 2009
Shane White Skills
- Workload Prioritization
- Strategy Implementation
- Training
- Ticketing Systems
- Key Metrics
- Distributed Teams
- Distributed Team Management
- Reporting & Analysis
- Software as a Service (SaaS)
- Cross-functional Team Leadership
- Operational Excellence
- Continuous Process Improvement
- Escalations Management
- Analytical Skills
- Product Launch
- Product Adoption
- Client Services
- Key Performance Indicators
- Easily Adaptable
- Team Leadership
- Conflict Resolution
- Coaching
- Support Engineers
- Performance Metrics
- Build Strong Relationships
- Team Performance
- Team Management
- Microsoft Office
- Customer Support
- Collaborative Problem Solving
- Written Communication
- Microsoft Excel
- Organization Skills
- Oral Communication
- Cross-functional Coordination
- Customer Experience Management
- Soft Skills
- Customer Experience
- Customer Satisfaction
- Customer Service Management
- Incident Management
- Troubleshooting
- Technical Support
- Technical Training
- Project Management
- CRM
- Higher Education
- Process Improvement
- Digital Media
- ITIL
- Public Relations
- Technical Writing
- Marketing
- Marketing Strategy
- Social Media
- Quality Assurance
- Customer Relationship Management (CRM)
- Service Desk
- Account Management
- Service-Level Agreements (SLA)
- Business-to-Business (B2B)
- Documentation
- Databases
- SaaS
- Customer Service
- Teamwork
- Leadership
- Management
- Team Building
- Interpersonal Skill
- Training Delivery
- Problem Solving
- Support Management
- Communicative Skills
- Zendesk
- Training Facilitation
- Publishing Technology
- Application Support
- Knowledge Base
- Product Support
- B2C
- Supervisory Skills
- Web Applications
- Start-ups
- Communication
- Email Marketing Software
- OS X
- Customer Relationship Management Crm
- Help Desk Support
- Managing Database
- Google Docs
- Data Backup Solutions
- Editing
- WordPress
- Windows 7
- Quality Control
- Learning Quickly
- Service Delivery
- Client Oriented
- Software Deployment
- User Documentation
- Start Ups
- Business To Business B2B
- Service Level Agreements Sla
- Customer Relationship Management
- Service Level Agreements
- Business to Business
Shane White Summary
- Shane White, based in Boston, MA, US, is currently a Product Support Specialist at My-Take. Shane White brings experience from previous roles at Bullhorn, Cogito Corp, YUDU Media and ProctorCam, Inc. Shane White holds a 2005 - 2009 Bachelor of Arts - BA in English Language and Literature, General @ University of New Hampshire. With a robust skill set that includes Workload Prioritization, Strategy Implementation, Training, Ticketing Systems, Key Metrics and more. Shane White has 2 emails and 1 mobile phone numbers on RocketReach.
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