Shane White Email & Phone Number

Product Support Specialist @ My-Take

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Shane White Location

Boston, MA, US

Shane White Work

Product Support Specialist @ (November 2025 - Present)
Manager, Tier 3 Technical Support Operations @ (January 2020 - October 2025)
Customer Support Manager @ (July 2017 - January 2020)
Technical Support Manager @ (July 2013 - June 2017)
Proctor Manager @ ProctorCam, Inc (February 2013 - June 2015)
Client Care Specialist @ (January 2011 - February 2013)
Help Desk Specialist @ (May 2005 - January 2011)
Technical Support Specialist @ National Field Representatives (June 2002 - January 2005)

Shane White Education

University of New Hampshire
Bachelor of Arts - BA (English Language and Literature, General)
2005-2009

Shane White Skills

Workload Prioritization
Strategy Implementation
Training
Ticketing Systems
Key Metrics
Distributed Teams
Distributed Team Management
Reporting & Analysis
Software as a Service (SaaS)
Cross-functional Team Leadership
Operational Excellence
Continuous Process Improvement
Escalations Management
Analytical Skills
Product Launch
Product Adoption
Client Services
Key Performance Indicators
Easily Adaptable
Team Leadership
Conflict Resolution
Coaching
Support Engineers
Performance Metrics
Build Strong Relationships
Team Performance
Team Management
Microsoft Office
Customer Support
Collaborative Problem Solving
Written Communication
Microsoft Excel
Organization Skills
Oral Communication
Cross-functional Coordination
Customer Experience Management
Soft Skills
Customer Experience
Customer Satisfaction
Customer Service Management
Incident Management
Troubleshooting
Technical Support
Technical Training
Project Management
CRM
Higher Education
Process Improvement
Digital Media
ITIL
Public Relations
Technical Writing
Marketing
Marketing Strategy
Social Media
Quality Assurance
Customer Relationship Management (CRM)
Service Desk
Account Management
Service-Level Agreements (SLA)
Business-to-Business (B2B)
Documentation
Databases
SaaS
Customer Service
Teamwork
Leadership
Management
Team Building
Interpersonal Skill
Training Delivery
Problem Solving
Support Management
Communicative Skills
Zendesk
Training Facilitation
Publishing Technology
Application Support
Knowledge Base
Product Support
B2C
Supervisory Skills
Web Applications
Start-ups
Communication
Email Marketing Software
OS X
Customer Relationship Management Crm
Help Desk Support
Managing Database
Google Docs
Data Backup Solutions
Editing
WordPress
Windows 7
Quality Control
Learning Quickly
Service Delivery
Client Oriented
Software Deployment
User Documentation
Start Ups
Business To Business B2B
Service Level Agreements Sla
Customer Relationship Management
Service Level Agreements
Business to Business

Shane White Summary

Shane White, based in Boston, MA, US, is currently a Product Support Specialist at My-Take. Shane White brings experience from previous roles at Bullhorn, Cogito Corp, YUDU Media and ProctorCam, Inc. Shane White holds a 2005 - 2009 Bachelor of Arts - BA in English Language and Literature, General @ University of New Hampshire. With a robust skill set that includes Workload Prioritization, Strategy Implementation, Training, Ticketing Systems, Key Metrics and more. Shane White has 2 emails and 2 mobile phone numbers on RocketReach.