2020 -
2022 Senior Vice President Global Experience Centers @
2016 -
2019 Vice President Customer Service @
2014 -
2016 Director Client Services @
2012 -
2014 Director Customer Service @
2011 -
2012 General Manager - Texas Division @
2004 -
2011 Senior Manager - Operations @
2000 -
2004 Director @ Raytheon Network Centric Systems
Shane Spriggins Education
Southern Methodist University
Shane Spriggins Skills
Leadership
Team Building
Call Centers
Program Management
Operations Management
Change Management
Telecommunications
Integration
Vendor Management
Strategic Planning
Project Management
Customer Satisfaction
Analysis
Business Process Improvement
Business Strategy
Project Planning
Strategy
CRM
Customer Experience
Managerial Finance
Outsourcing
Business Analysis
Quality Assurance
Software Documentation
Troubleshooting
Customer Relations
Planning
Acquisition Integration
Data Analysis
Contract Management
Customer Relationship Management (CRM)
Healthcare Industry
Health Insurance
Management
Customer Service
Cross-functional Team Leadership
Training
Team Leadership
Coaching
Problem Solving
Leadership Development
Team Management
Process Improvement
IVR
Financial Management
Microsoft Office
Work At Home
Negotiation
Customer-focused Service
Client-focused
Customer Relationship Management Crm
Air Force
Workforce
Windows Server
Core Business
Insurance
Expenses
Vendors
Sales
Location
Net
Supply Chain Management
Mentoring
Adjustments
Finance
Ovation
Front End
Investigative Research
Executive Positions
Indexes
Entrepreneurship
Australia
Real Estate
APIs
Cross Functional Team Leadership
Legal
Overlay
Organizational Structure
Commercial Sales
Perspectives
Scheduling Tools
Texas
Revenue
Design
Science
Calls
Security
Perceptive
Special Operations
First Call
Metrics
Bandwidth
Hiring
Routing
Fios
Defense
SharePoint
Accounting
Budget Analysis
Workflow
Human Resources
Methodology
Timely Delivery
Distribution Strategies
EBITDA
Daily Operations
Profit
Guidance
Record of Success
Networking
Sun Microsystems
System
Business Services
Real Time
Trade Unions
Key Metrics
Quality Assurance Processes
Performance Appraisal
Tier Ii
Overtime
Utilization
Reports
Flat Patterning
Workforce Management
Agreement
Strategies
Timely Execution
Medicine
Microsoft Excel
Risk Management
New Hire Training
Enterprise Software
Solaris
Solution
Scheduling
Documentation
Quality Control
Research
Transitioning
System Monitoring
Pip
Earlier
Non Union
Capital
Microsoft
Brainstorming
P&l
Constraints
Systems Design
Information Technology
Inactive
Bargaining
Business Partnering
Verizon
Instrumental
Coordination
VoIP
IEX
Prosperity
Schedules
Home
Executive Profile
Resource Management
OCP
Operational Activities
Lead a Team
Fleet
Safety
National Level
Operations
Marketing
One on One
High Achiever
Autonomy
Indexing
SOW
Avaya Technologies
Technical Support
Security Clearance
Microsoft Certified Professional
Data Logging
Project
Governance
Contractual Agreements
Metric
Alternative Solutions
Dashboard
Analytics
Australian
Leadership Capabilities
Data Migration
High Profile
Oca
Performance Improvement
Presentations
Staff Retention
Call Quality
Responsibility
Internal Audit
Attrition
Regulations
Data Warehousing
Growth Strategies
Call Monitoring
Intelligence
Obtain
Business Units
Cisco Technologies
Reimbursement
Army
Operational Planning
Start Ups
Interfaces
Warehousing
Microsoft SQL Server
Government
Electronics
Guidelines
Dallas
Performance Reviews
Compliance
Net Promoter Score
Field Operations
Expedition
Viability
Agents
Performance Assurance
Deployed
Strategic Thinking
Budgets
Professional Background
Product Offerings
Service Industries
Switching
Kaizen
Meetings
Customer Base
Mergers and Acquisitions
Computer Engineering
Coordinate
Gaps
Customer Relationship Management
Shane Spriggins Summary
Shane Spriggins, based in Hernando, FL, US, is currently a Head of Client Success at i2c Inc.. Shane Spriggins brings experience from previous roles at RealPage, Inc., Globe Life, Miraca Life Sciences and CIGNA Healthcare. Shane Spriggins holds a Southern Methodist University. With a robust skill set that includes Leadership, Team Building, Call Centers, Program Management, Operations Management and more. Shane Spriggins has 2 emails and 2 mobile phone numbers on RocketReach.
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