ITSM Customer Success Manager @ (October 2022 - March 2026)
Technical Account Manager @ (October 2017 - September 2022)
Support Coordinator @ Telcom Live Content Inc., (July 2015 - June 2017)
Internship @ (November 2014 - April 2015)
Shane Perez Education
University of the East
Bachelor's degree (Information Technology)
2010-2015
Shane Perez Skills
Relationship Building
Business
Analytical Skills
Product Presentation
Performance Motivation
Testing
Telecommunications
Leadership
System Administration
Team Leadership
Presales
Defining Requirements
IT Integration
Business Analysis
Cloud Computing
Microsoft Azure
Customer Satisfaction
Relationship Development
Passionate about Work
Business-to-Business (B2B)
Product Adoption
Attention to Detail
Software as a Service (SaaS)
Customer Success
Account Management
Technical Support
Information Security
Azure DevOps
Customer Retention
Customer Engagement
CodeIgniter
Logo Design
PHP
Software Design
Cybersecurity
Photography
Microsoft Office
Web Design
Web Development
Photoshop
Visual Basic
SQL Server Management Studio
Windows
HTML
CSS
MySQL
C++
Microsoft Excel
Remote User Support
E-government
Customer Service
Shane Perez Summary
Shane Perez, based in Valenzuela, NCR, PH, is currently a Senior Customer Success Manager at SolarWinds. Shane Perez brings experience from previous roles at SolarWinds, Micro Focus and Telcom Live Content Inc.,. Shane Perez holds a 2010 - 2015 Bachelor's degree in Information Technology @ University of the East. With a robust skill set that includes Relationship Building, Business, Analytical Skills, Product Presentation, Performance Motivation and more. Shane Perez has 3 emails on RocketReach.
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