Shakeel A Email & Phone Number
Service Delivery Manager @ Hapag-Lloyd AG
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Shakeel A Location
- Chennai, TN, IN
Shakeel A Work
- 2019 -now Service Delivery Manager @
- 2018 -2019 Sr.Service Delivery and Process Excellence Manager @
- 2015 -2017 Service Delivery Manager @
- 2012 -2015 Assistant Manager @
- 2008 -2011 Operations Team Lead @
- 2006 -2008 Senior Customer Support Officer @
- 2005 -2006 Customer Support Officer @
Shakeel A Education
- NIBM Institute
Master of Business Administration - MBA (Operations Management)
2012-2014 - Annamalai University
Bachelor of Arts - BA (English Language and Literature, General)
2002-2005
Shakeel A Skills
- Service Delivery
- Customer Service Operations
- Business Process Improvement
- Service-Level Agreements (SLA)
- Operations Management
- Stakeholder Management
- People Management
- Problem Solving
- Six Sigma
- Digitisation
- Process Automation
- Telecommunications
- Telecommunications Billing
- Legacy Systems
- Quality Improvement
- Robotic Process Automation (RPA)
- Macro
- Cycle Time Reduction
- Data Analysis
- Requirements Analysis
- People Development
- Succession Planning
- MBR
- Partner Relationship Management
- Change Champion
- Process Transitioning
- Impact Assessment
- Shrinkage
- Attrition Reduction
- Employee Engagement
- Performance Appraisal
- Managing Managers
- Nps
- Gross Margin
- Leadership
- Project Management
- Data Analytics
- Business Analytics
Shakeel A Summary
- Shakeel A, based in Chennai, TN, IN, is currently a Service Delivery Manager at Hapag-Lloyd AG. Shakeel A brings experience from previous roles at Tata Consultancy Services and Allsec Technologies Limited. Shakeel A holds a 2012 - 2014 Master of Business Administration - MBA in Operations Management @ NIBM Institute. With a robust skill set that includes Service Delivery, Customer Service Operations, Business Process Improvement, Service-Level Agreements (SLA), Operations Management and more. Shakeel A has 3 emails and 1 mobile phone numbers on RocketReach.
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