Shailesh Thakur Email
Vice President Operations @ EXL Service Philippines, Inc.
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Shailesh Thakur Location
- Manila, Philippines
Shailesh Thakur Work
- 2025 -now Vice President Operations @
- 2024 -now Head of Operations and Transformation @
- 2021 -2024 Geo Head - Customer Experience - Philippines Malaysia and China @
- 2013 -2021 Head- Customer Experience Management - Philippines @
- 2012 -2013 Project and Sales Leader @
- 2011 -2012 Senior Business Project Manager @ Hungama Digital Services
- 2006 -2011 Service Delivery Manager @
- 2002 -2006 Team Leader @ Others
Shailesh Thakur Education
- GITAM University
Bachelor Of Technology (Electronics Engineering)
2009-2013 - Symbiosis Center for Information Technology
Masters
1999-2001
Shailesh Thakur Skills
- Leadership
- Customer Relationship Management Crm
- Team Building
- BPO
- Consulting
- Requirements Analysis
- Screening
- SDLC
- Employee Engagement
- People Management
- Soft Skills
- Sales
- Sourcing
- Customer Satisfaction
- Business Development
- Market Research
- Business Analysis
- Agile Methodologies
- Resource Management
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Performance Appraisal
- Strategic Planning
- Talent Acquisition
- Strategy
- Struts
- Talent Management
- Microsoft Office
- Java
- Operations Management
- Program Management
- Employee Relations
- Web Services
- Spring
- Training
- Change Management
- Sla
- Benefits Negotiation
- Spring Framework
- Technical Recruiting
- Requirements Gathering
- SQL
- Management
- Project Management
- Outsourcing
- MIS
- Transition Management
- Pre Sales
- Service Delivery
- Call Centers
- Software Project Management
- Solution Architecture
- Recruiting
- CRM
- Project Delivery
- Performance Management
- IT Service Management
- Advanced Java
- Core Java
- HTML
- Programming
- Business Process Outsourcing Bpo
- PL/SQL
- JavaScript
- CSS
- Business Process Improvement
- MySQL
- Customer Relationship Management
- Business Process Outsourcing
Shailesh Thakur Summary
- Shailesh Thakur, based in Metro Manila, Philippines, is currently a Vice President Operations at EXL Service Philippines, Inc.. Shailesh Thakur brings experience from previous roles at Confidential, Sutherland, Tata Consultancy Services and MakeMyTrip. Shailesh Thakur holds a 2009 - 2013 Bachelor Of Technology in Electronics Engineering @ GITAM University. With a robust skill set that includes Leadership, Customer Relationship Management Crm, Team Building, BPO, Consulting and more. Shailesh Thakur has 3 emails on RocketReach.
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