Shailesh Thakur Email

Vice President- Banking and Capital Markets @ EXL Service Philippines, Inc.

View Shailesh's Email

5 free lookup(s). No credit card required.

If you need more lookups, subscriptions start at $34 USD/month.

Shailesh Thakur Location

Manila, Philippines

Shailesh Thakur Work

Vice President- Banking and Capital Markets @ (April 2025 - Present)
Head of Operations and Transformation @ (August 2024 - Present)
Geo Head - Customer Experience - Philippines Malaysia and China @ (July 2021 - July 2024)
Head- Customer Experience Management - Philippines @ (July 2013 - June 2021)
Project and Sales Leader @ (August 2012 - July 2013)
Senior Business Project Manager @ Hungama Digital Services (December 2011 - August 2012)
Service Delivery Manager @ (July 2006 - October 2011)
Team Leader @ Others (January 2002 - July 2006)

Shailesh Thakur Education

GITAM University
Bachelor Of Technology (Electronics Engineering)
2009-2013
Symbiosis Center for Information Technology
Masters
1999-2001

Shailesh Thakur Skills

Artificial Intelligence (AI)
Artificial Intelligence for Business
BPO
Benefits Negotiation
Big Data
Business Analysis
Business Development
Business Process Improvement
Business Process Outsourcing (BPO)
Business Transformation
CRM
Call Centers
Career Management
Change Management
Consulting
Customer Analysis
Customer Experience
Customer Insight
Customer Journey Mapping
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Data Privacy
Data Science
Employee Engagement
Employee Relations
Financial Accounting
GenAI
Generative AI
Generative AI Tools
Healthcare
Healthcare Industry
Healthcare Information Technology (HIT)
Leadership
Life Sciences
MIS
Management
Market Research
Marketing Strategy
Microsoft Copilot
Operations Management
Outsourcing
People Management
Performance Appraisal
Performance Management
Pharmacovigilance
Process Improvement
Project Management
Prompt Engineering
Recruiting
Sales
Screening
Service Delivery
Sla
Soft Skills
Sourcing
Strategy
Talent Acquisition
Talent Management
Team Building
Team Leadership
Team Management
Technical Recruiting
Training
Transition Management
Treasury Accounting
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Vendor Management
Customer Relationship Management Crm
Requirements Analysis
SDLC
Agile Methodologies
Resource Management
Strategic Planning
Struts
Microsoft Office
Java
Program Management
Web Services
Spring
Spring Framework
Requirements Gathering
SQL
Pre Sales
Software Project Management
Solution Architecture
Project Delivery
IT Service Management
Advanced Java
Core Java
HTML
Programming
Business Process Outsourcing Bpo
PL/SQL
JavaScript
CSS
MySQL
Customer Relationship Management
Business Process Outsourcing

Shailesh Thakur Summary

Shailesh Thakur, based in Metro Manila, Philippines, is currently a Vice President- Banking and Capital Markets at EXL Service Philippines, Inc.. Shailesh Thakur brings experience from previous roles at Confidential, Sutherland, Tata Consultancy Services and MakeMyTrip. Shailesh Thakur holds a 2009 - 2013 Bachelor Of Technology in Electronics Engineering @ GITAM University. With a robust skill set that includes Artificial Intelligence (AI), Artificial Intelligence for Business, BPO, Benefits Negotiation, Big Data and more. Shailesh Thakur has 3 emails on RocketReach.