ServiceNext Information

Servicenext is an enterprise grade bot platform used to automate conversations across customer support, internal helpdesk and lead generation functions. Leading enterprises use Servicenext bots to drive significantly higher CSAT and lower cost per ticket. We automate conversations using AI, to transform your customer’s experience. We have built servicenext to solve the challenge of simultaneously scaling operations and optimizing costs of support at the same time. Servicenext is truly omni-channel supporting both voice and text based conversation automation. Servicenext’s unique offering of AI powered chatbot plus AI powered agent desk helps enterprises optimize support costs and improve CSAT. We offer end-to-end bot enterprise deployment services including turn-key bot training services by NLP/AI coaches equipped with business process expertise. Servicenext enables businesses to deliver data-driven, responsive and personalized support to customers, 24/7/365, while helping agents become more productive. Head quartered in San Jose, California.