Service Quality Competitors

Help keep your skin's moisture. Slipsilk™ pillowcases were shown to absorb significantly less face cream than cotton pillowcases*, so they can help keep your skin's moisture and valuable face and hair products where they belong. Ever woken up with a sleep crease? As skin ages, it loses elasticity and sleep creases can become more pronounced and longer lasting. Slipsilk™ has been shown to reduce friction by 43%*, allowing skin to glide along the pillow. Help maintain your blow out. Ordinary pillowcases can cause hair to pull and tangle throughout the night. Slipsilk™ was shown to reduce friction by 43%* on average. *Compared to widely-available cotton pillowcases with a 220-360 thread count.

For a long time, customer service was something that was just expected, and determined by “the customer is always right.” It was unmeasurable, and its impact on the business overall was never really known. The Customer Service Institute of Australia (CSIA) changed all that – because we knew there was much more to it. Since 1997, we’ve been recognised as Australia’s peak customer service body. We think this is a great achievement, but our true measurement of success is how well we can help any person in any sector reach their full customer service potential. We developed the International Customer Service Standard certification program and in 2001, we introduced the Australian Service Excellence Award (ASEA) program, held annually to celebrate excellence in customer service delivery. Both of these programs support organisations, and take their customer service offering to the next level. This is done through improvements to design, delivery, quality and effectiveness of all aspects of customer service strategy, policies and systems. CSIA members include CEO's, business owners, government employees and customer service professionals. High quality customer service is universally regarded as an imperative for long-term business success. To enhance customer service in your organisation, join the CSIA. We are driven by and committed to the development of people, systems and standards to improve customer service.

It has never been more important to listen to the voices of your customers than in today's increasingly complex and hyper competitive world. In this environment attracting and retaining customers is more challenging than ever so you need to keep your ears open all the time. We help you to be a really good listener and provide you with the insights you need to turn what you hear into smart business decisions. To be truly focused on your customers you need to know about all the key things that affect their experience with your business. That's exactly what we deliver. By creating an always on customer feedback process using our online survey platform, we collect and analyse feedback from your customers 365 days a year, 24 hours a day and grade their responses using worlds best practice customer service standards as a benchmark. Your customers stories are key to the future success of your business. Are you listening?