Service Performance Insight Information

Founded in 2006, Service Performance Insight (SPI Research) is the leading research and advisory firm focused exclusively on professional services performance. As the creator of the Professional Services Maturity Model™, our models and benchmark data have been adopted by over 50,000 organisations worldwide to drive productivity, profitability and growth. Our annual Professional Services Maturity™ Benchmark is the longest-running study of its kind, covering five performance pillars: Leadership, Client Relationships, Talent, Service Execution and Finance & Operations. SPI's research has been cited by Harvard Business Review, Forbes, the Project Management Institute and the European Commission. We work with professional services firms and embedded services teams within SaaS companies across the US, UK and Singapore.