Sergio Herrera Email & Phone Number
Senior Director Client relations and Business development @ IO Solutions Call Center
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Sergio Herrera Location
- Montreal, QC, CA
Sergio Herrera Work
- 2022 - now Senior Director Client relations and Business development @
- 2017 - now Director, Client Relations @
- 2008 - 2017 Senior account director and Senior operations director @
- 2003 - 2008 Director outsourcing (eastern Canada) @
Sergio Herrera Education
- Dawson College 1997 - 1999
- Université de Montréal - HEC Montréal
(international commerce)
Sergio Herrera Skills
- Telecommunications
- Call Center
- Customer Satisfaction
- Workforce Management
- Customer Experience
- Team Management
- Contact Centers
- Team Leadership
- Call Centers
- Sales Management
- Management
- Outsourcing
- Account Management
- Performance Management
- Customer Service
- Coaching
- Change Management
- Process Improvement
- Strategic Planning
- CRM
- Leadership
- Project Management
- Sales
- Quality Assurance
- New Business Development
- Business Development
- Sales Operations
- Operations Management
- Vendor Management
- Customer Retention
- Cross-functional Team Leadership
- Microsoft Word
- Cross Functional Team Leadership
Sergio Herrera Summary
- Sergio Herrera, based in Montreal, QC, CA, is currently a Senior Director Client relations and Business development at IO Solutions Contact Center. Sergio Herrera brings experience from previous roles at IOS Center Inc., Atelka Inc and Bell. Sergio Herrera holds a 1997 - 1999 Dawson College. With a robust skill set that includes Telecommunications, Call Center, Customer Satisfaction, Workforce Management, Customer Experience and more. Sergio Herrera has 1 emails and 2 mobile phone numbers on RocketReach.
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