Sergio Herrera Email & Phone Number
Senior Director Client relations and Business development @ IO Solutions Call Center
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Sergio Herrera Location
- Montreal, QC, CA
Sergio Herrera Work
- Senior Director Client relations and Business development @ (July 2022 - Present)
- Director, Client Relations @ (June 2017 - Present)
- Senior account director and Senior operations director @ Atelka Inc (June 2008 - May 2017)
- Director outsourcing (eastern Canada) @ (January 2003 - June 2008)
Sergio Herrera Education
- Dawson College 1997-1999
- Université de Montréal - HEC Montréal
(international commerce)
Sergio Herrera Skills
- Telecommunications
- Call Center
- Customer Satisfaction
- Workforce Management
- Customer Experience
- Team Management
- Contact Centers
- Team Leadership
- Call Centers
- Sales Management
- Management
- Outsourcing
- Account Management
- Performance Management
- Customer Service
- Coaching
- Change Management
- Process Improvement
- Strategic Planning
- CRM
- Leadership
- Project Management
- Sales
- Quality Assurance
- New Business Development
- Business Development
- Sales Operations
- Operations Management
- Vendor Management
- Customer Retention
- Cross-functional Team Leadership
- Microsoft Word
- Cross Functional Team Leadership
Sergio Herrera Summary
- Sergio Herrera, based in Montreal, QC, CA, is currently a Senior Director Client relations and Business development at IO Solutions Contact Center. Sergio Herrera brings experience from previous roles at IO Solutions Contact Center, Atelka Inc and Bell. Sergio Herrera holds a 1997 - 1999 Dawson College. With a robust skill set that includes Telecommunications, Call Center, Customer Satisfaction, Workforce Management, Customer Experience and more. Sergio Herrera has 1 emails and 2 mobile phone numbers on RocketReach.
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