2018 -2020 Director Rogers Vendor Management and Ottawa Consumer Centre @
2012 -2018 Director Vendor Management Rogers Care and Fido and CBM and Ottawa Consumer Centre @
2010 -2012 Director - Billing and Service and Loyalty Retention @
2009 -2010 Director Rogers Work @ Home @
2006 -2009 Director Vendor Management - Care @
2003 -2006 General Manager, Small and Medium Business Contact Centres (Ont. and Que) @
2001 -2002 General Manager - Sympatico Member Services @
1998 -2000 Director Sympatico Member Services - Technical Support and Billing @
1997 -1998 Project Suppot Lead - Operations @
1995 -1997 Regional Manager - Ottawa Consumer Call Centre @
Brian Dyck Education
Carleton University
Brian Dyck Skills
Telecommunications
Workforce Management
Call Center
Customer Experience
Management
Service Delivery
Business Case
Business Analysis
Avaya
Vendor Management
IVR
Team Leadership
Cross-functional Team Leadership
Contact Centers
Outsourcing
Wireless
Call Centers
Customer Satisfaction
Team Building
CRM
Mobile Devices
Product Management
Solution Selling
Customer Relationship Management (CRM)
Microsoft Excel
Public Speaking
Healthcare
Microsoft Word
Customer Relationship Management Crm
Cross Functional Team Leadership
Customer Relationship Management
Brian Dyck Summary
Brian Dyck, based in Ottawa, ON, CA, is currently a Director - Account Management at IO Solutions Call Center. Brian Dyck brings experience from previous roles at IOS and Rogers Communications. Brian Dyck holds a Carleton University. With a robust skill set that includes Telecommunications, Workforce Management, Call Center, Customer Experience, Management and more. Brian Dyck has 1 emails and 1 mobile phone numbers on RocketReach.
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