Sean Roche Email & Phone Number

Sr. Customer Success Manager @ Genesys

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Sean Roche Location

Scottsdale, AZ, US

Sean Roche Work

2022 -now Sr. Customer Success Manager @
2020 -2022 Senior Solution Consultant @
2019 -2020 Collaboration Manager @
2018 -2019 Sr. Contact Center Lead @
2014 -2018 Senior Contact Center Consultant and Solutions Architect @
2012 -2014 Contact Center Engineer - Post Sales @
2010 -2012 Global Contact Center Engineer @
2010 -2010 Call Center Reporting Analyst @
2008 -2010 Inside Sales - Secure Start Program Coordinator @
2006 -2008 Inside Sales Representative @
2005 -2006 Sr. Cash Application Specialist @
2005 -2005 Customer Service Rep - Account Specific (High Touch Accounts) @
2003 -2005 Corporate Customer Service Administrator @

Sean Roche Education

Columbia College
Bachelor of Business Administration (B.B.A.) (Business Administration and Management, General)
2008-2012

Sean Roche Skills

Call Center
Process Improvement
Cisco Technologies
Salesforce.com
Cross-functional Team Leadership
Troubleshooting
Cisco Call Manager
SAP
Customer Service
Project Management
Team Leadership
Software Documentation
ACD
VoIP
Account Management
IVR
Unified Communications
Call Centers
Contact Centers
Telecommunications
Telephony
Workforce Management
Enterprise Software
IP
Call Logging
CTI
Interactive Intelligence
Vendor Management
Wireless
SaaS
Data Center
Solution Selling
Virtualization
Avaya
SIP
Managed Services
Cloud Computing
Cisco Certified
Networking
Switches
VMware
Cisco Systems Products
Information Technology
Vendors
Sales
Cross Functional Team Leadership
Implementation Engineer
Adherence

Sean Roche Summary

Sean Roche, based in Scottsdale, AZ, US, is currently a Sr. Customer Success Manager at Genesys. Sean Roche brings experience from previous roles at Genesys, Guaranteed Rate and Mindsight. Sean Roche holds a 2008 - 2012 Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General @ Columbia College. With a robust skill set that includes Call Center, Process Improvement, Cisco Technologies, Salesforce.com, Cross-functional Team Leadership and more. Sean Roche has 3 emails on RocketReach.

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