Scott Shaw Email & Phone Number
VP Global Customer Experience @ Brex
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Scott Shaw Location
- Olympia, WA, US
Scott Shaw Work
- VP Global Customer Experience @ (October 2022 - Present)
- VP of Global Customer Service @ (October 2021 - October 2022)
- VP of Care Operations @ (July 2018 - October 2021)
- Director Customer Service Continuous Improvement @ (August 2012 - June 2018)
- Director - Sales Operations Services Process Excellence @ (August 2010 - August 2012)
- Director Customer Experience Methods and Procedures @ (February 2009 - August 2010)
- FVP Retail Customer Experience @ Washington Mutual, a division of JPMorgan Chase Bank (September 2007 - January 2009)
- SVP Customer Experience Executive Consumer Bank @ (September 2001 - September 2007)
- Continuous Improvement Executive Lean and Six Sigma Master Black Belt @ (May 2000 - September 2001)
- Quality Manager @ (February 1997 - May 2000)
- Statistician and Supplier Quality Engineer @ Quantex-Piper Impact (October 1995 - February 1997)
Scott Shaw Education
- Brigham Young University
B.S. (Statistics)
1989-1994 - University of Utah 1988-1989
Scott Shaw Skills
- Customer Experience
- Six Sigma
- Financial Services
- Business Operations
- Quality Management
- Cross-functional Team Leadership
- Strategy
- Process Improvement
- Continuous Improvement
- Change Management
- Vendor Management
- Leadership
- Business Analysis
- Banking
- Retail Banking
- PMO
- Product Management
- Wireless
- Business Intelligence
- Performance Management
- Training
- Management
- Retail
- Business Process Improvement
- Program Management
- Professional Communication
- SDLC
- Project Management
- Lean Tools
- Team Management
- Supply Chain
- Kaizen
- CRM
- Product Development
- Manufacturing
- Telecommunications
- Sales Operations
- Team Leadership
- Lean Manufacturing
- Call Centers
- Operations Management
- Analysis
- Operational Excellence
- Project Portfolio Management
- Product Marketing
- Customer Satisfaction
- Analytics
- Outsourcing
- Business Process
- Quality Assurance
- Project Portfolio
- Cross Functional Team
- Professional
- Service Operations
- Cross Functional Team Leadership
- Customer Service
- Customer Service Operations
Scott Shaw Summary
- Scott Shaw, based in Olympia, WA, US, is currently a VP Global Customer Experience at Brex. Scott Shaw brings experience from previous roles at Gopuff, Alto Pharmacy, Amazon and T-Mobile. Scott Shaw holds a 1989 - 1994 B.S. in Statistics @ Brigham Young University. With a robust skill set that includes Customer Experience, Six Sigma, Financial Services, Business Operations, Quality Management and more. Scott Shaw has 4 emails and 2 mobile phone numbers on RocketReach.
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