Scott Shaw Email & Phone Number
VP Global Customer Experience and Implementation @ Brex
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Scott Shaw Location
- Kirkland, WA, US
Scott Shaw Work
- VP Global Customer Experience and Implementation @ (October 2022 - Present)
- Vice President Customer Experience @ (January 2022 - Present)
- VP of Global Customer Service @ (October 2021 - October 2022)
- Vice President of Global Services @ (January 2021 - January 2022)
- VP of Care Operations @ (July 2018 - October 2021)
- Vice President Customer Care @ (January 2018 - January 2021)
- Director Customer Service Continuous Improvement @ (August 2012 - June 2018)
- Director of Customer Service @ (January 2012 - January 2018)
- Director - Sales Operations Services Process Excellence @ (August 2010 - August 2012)
- Director Customer Experience Methods and Procedures @ (February 2009 - August 2010)
- FVP Retail Customer Experience @ Washington Mutual, a division of JPMorgan Chase Bank (September 2007 - January 2009)
- Retail Specialist @ JP Morgan Chase (January 2007 - January 2009)
- SVP Customer Experience Executive Consumer Bank @ (September 2001 - September 2007)
- Vice President Customer Experience @ (January 2001 - January 2007)
- Continuous Improvement Executive Lean and Six Sigma Master Black Belt @ (May 2000 - September 2001)
- Lean Specialist @ Danaher - Fluke Electronics (January 2000 - January 2001)
- Quality Manager @ (February 1997 - May 2000)
- Quality Assurance Manager @ Crane-Interpoint (January 1997 - January 2000)
- Statistician and Supplier Quality Engineer @ Quantex-Piper Impact (October 1995 - February 1997)
- Supplier Quality Engineer @ Quantex (January 1995 - January 1997)
Scott Shaw Education
- Brigham Young University
B.S. (Statistics)
1989-1994 - University of Utah 1988-1989
- Brigham Young University
Bachelor of Science (Statistics)
Scott Shaw Skills
- AI in Customer Experience
- Analysis
- Analytics
- Banking
- Business Analysis
- Business Intelligence
- Business Operations
- Business Process
- Business Process Improvement
- CRM
- Call Centers
- Change Management
- Continuous Improvement
- Cost Savings
- Cross-functional Team Leadership
- Customer Experience
- Customer Loyalty
- Customer Satisfaction
- Customer Support
- Financial Services
- Kaizen
- Key Performance Indicators
- Leadership
- Lean Manufacturing
- Lean Processes
- Lean Tools
- Management
- Manufacturing
- Net Promoter Score
- Operational Excellence
- Operations Management
- Outsourcing
- PMO
- Performance Management
- Performance Measurement
- Process Improvement
- Product Development
- Product Management
- Product Marketing
- Productivity Improvement
- Professional Communication
- Program Management
- Project Management
- Project Portfolio Management
- Quality Assurance
- Quality Management
- Retail
- Retail Banking
- Revenue Generation
- SDLC
- Sales Operations
- Six Sigma
- Software Implementation
- Software as a Service (SaaS)
- Strategic Growth
- Strategy
- Supply Chain
- Team Leadership
- Team Management
- Telecommunications
- Training
- Vendor Management
- Voice of the Customer
- Wireless
- Project Portfolio
- Cross Functional Team
- Professional
- Service Operations
- Cross Functional Team Leadership
- Customer Service
- Customer Service Operations
Scott Shaw Summary
- Scott Shaw, based in Kirkland, WA, US, is currently a VP Global Customer Experience and Implementation at Brex. Scott Shaw brings experience from previous roles at Brex, Gopuff and Alto Pharmacy. Scott Shaw holds a 1989 - 1994 B.S. in Statistics @ Brigham Young University. With a robust skill set that includes AI in Customer Experience, Analysis, Analytics, Banking, Business Analysis and more. Scott Shaw has 6 emails and 2 mobile phone numbers on RocketReach.
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