Scott Shaw Location
- Olympia, WA, US
Scott Shaw Work
- 2022 - now VP Global Customer Experience @
- 2021 - 2022 VP of Global Customer Service @
- 2018 - 2021 VP of Care Operations @
- 2012 - 2018 Director Customer Service Continuous Improvement @
- 2010 - 2012 Director - Sales Operations Services Process Excellence @
- 2009 - 2010 Director Customer Experience Methods and Procedures @
- 2007 - 2009 FVP Retail Customer Experience @ Washington Mutual, a division of JPMorgan Chase Bank
- 2001 - 2007 SVP Customer Experience Executive Consumer Bank @
- 2000 - 2001 Continuous Improvement Executive Lean and Six Sigma Master Black Belt @
- 1997 - 2000 Quality Manager @
- 1995 - 1997 Statistician and Supplier Quality Engineer @ Quantex-Piper Impact
Scott Shaw Education
- Brigham Young University
B.S. (Statistics)
1989 - 1994 - University of Utah 1988 - 1989
Scott Shaw Skills
- Customer Experience
- Six Sigma
- Financial Services
- Business Operations
- Quality Management
- Cross-functional Team Leadership
- Strategy
- Process Improvement
- Continuous Improvement
- Change Management
- Vendor Management
- Leadership
- Business Analysis
- Banking
- Retail Banking
- PMO
- Product Management
- Wireless
- Business Intelligence
- Performance Management
- Training
- Management
- Retail
- Business Process Improvement
- Program Management
- Professional Communication
- SDLC
- Project Management
- Lean Tools
- Team Management
- Supply Chain
- Kaizen
- CRM
- Product Development
- Manufacturing
- Telecommunications
- Sales Operations
- Team Leadership
- Lean Manufacturing
- Call Centers
- Operations Management
- Analysis
- Operational Excellence
- Project Portfolio Management
- Product Marketing
- Customer Satisfaction
- Analytics
- Outsourcing
- Business Process
- Quality Assurance
- Project Portfolio
- Cross Functional Team
- Professional
- Service Operations
- Cross Functional Team Leadership
- Customer Service
- Customer Service Operations
Scott Shaw Summary
- Scott Shaw, based in Olympia, WA, US, is currently a VP Global Customer Experience at Brex. Scott Shaw brings experience from previous roles at Gopuff, Alto Pharmacy, Amazon and T-Mobile. Scott Shaw holds a 1989 - 1994 B.S. in Statistics @ Brigham Young University. With a robust skill set that includes Customer Experience, Six Sigma, Financial Services, Business Operations, Quality Management and more. Scott Shaw has 5 emails and 2 mobile phone numbers on RocketReach.
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