Scott Maple Email & Phone Number
Director - Contact Center Operations @ Crisis Connections
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Scott Maple Location
- Tacoma, WA, US
Scott Maple Work
- Director - Contact Center Operations @ (August 2023 - Present)
- Operations Program Manager @ (June 2015 - August 2023)
- Call Center Operations Manager @ State of Idaho DHW (June 2015 - July 2015)
- Call Center Manager @ (March 2013 - June 2015)
- Customer Retention People Manager @ (July 2011 - March 2013)
- Retail Support People Manager @ T (October 2010 - July 2011)
- General Care People Manager @ T-Mobile, USA (December 2007 - October 2010)
- Customer Care Representative @ (May 2002 - April 2005)
Scott Maple Education
- Idaho Real Estate School
(Real Estate)
2017-2017 - University of Phoenix
BSB (Business Administration, Management and Operations)
2007-2012 - July 2009. University of Phoenix
A (Business)
2007-2009
Scott Maple Skills
- Customer Experience
- Customer Service
- Management
- Call Center
- Customer Retention
- Human Resources
- Team Management
- Telecommunications
- Process Improvement
- Project Planning
- Team Building
- Project Management
- Time Management
- Avaya
- Conflict Resolution
- Supervisory Skills
- Cross-functional Team Leadership
- Coaching
- Team Leadership
- Employee Relations
- Recruiting
- Change Management
- Workforce Management
- Leadership Development
- Performance Management
- Microsoft Excel
- Employee Engagement
- Employee Training
- Training Delivery
- Organizational Development
- Call Centers
- Strategic Partnerships
- Talent Acquisition
- Customer Satisfaction
- Program Management
- Strategic Planning
- Leadership
- Operations Management
- Training
- Performance Improvement
- Business Process Improvement
- Onboarding
- Interviews
- Organizational Effectiveness
- Career Development
- Emotional Intelligence
- Talent Management
- Strategy
- Management Development
- Sales
- Cross Functional Team Leadership
Scott Maple Summary
- Scott Maple, based in Tacoma, WA, US, is currently a Director - Contact Center Operations at Crisis Connections. Scott Maple brings experience from previous roles at State of Idaho, State of Idaho DHW, Telmate and T-Mobile. Scott Maple holds a 2017 - 2017 Idaho Real Estate School . With a robust skill set that includes Customer Experience, Customer Service, Management, Call Center, Customer Retention and more. Scott Maple has 3 emails and 5 mobile phone numbers on RocketReach.
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