2012 -2023 Sr. Analyst, Forecasting and Analysis, Customer Service @
2011 -2012 Customer Service Professional @
2007 -2010 National Call Volume Manager @
2003 -2007 Senior Benefits Associate @
2001 -2003 Benefits Associate @
1985 -2001 Restaurant General Manager @
Scott Hurd Education
Mount Washington College
BACHELOR OF SCIENCE (ACCOUNTING)
2002-2004
Hesser College
Associate of Science (A.S.) (Business Administration and Management, General)
Hesser College
Diploma (Network Engineering)
Seattle University
Scott Hurd Skills
thinking outside
call center
Health Insurance
life insurance
series 6
Workforce Management
Customer Service
PowerPoint
Call Routing
Payroll
IEX
Aspect
Avaya
IVR
eWFM
Cisco Meeting Place
Microsoft Word
Microsoft Excel
Microsoft Certified Professional
Outlook
Data Analysis
Risk Management
Team Leadership
Change Management
Coaching
Relationship Management
Analysis
Operations Management
Quality Assurance
Training
Process Improvement
Call Centers
Management
Vendor Management
Leadership
Customer Satisfaction
Customer Experience
Insurance
Sales
Scott Hurd Summary
Scott Hurd, based in New Hampshire, United States, is currently a Sr. Specialist, National Customer eXperience Strategy Operations Incident Management at Comcast. Scott Hurd brings experience from previous roles at Comcast Cable, Lincoln Financial Group and Fidelity Investments. Scott Hurd holds a 2002 - 2004 BACHELOR OF SCIENCE in ACCOUNTING @ Mount Washington College. With a robust skill set that includes thinking outside, call center, Health Insurance, life insurance, series 6 and more. Scott Hurd has 1 emails and 1 mobile phone numbers on RocketReach.
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