Processing Administrator, Investments and Estates @ (April 2017 - February 2018)
Customer Service Consultant, Contact Centre @ (September 2006 - June 2015)
Scott Herron Education
Mount Royal University
Diploma (Business Administration and Management, General)
Scott Herron Skills
Accessible User Design
Agile
Banking
Business Acumen
Change Management
Client Liaison
Coaching & Mentoring
Communication
Conflict Resolution
Creative Problem Solving
Cross-cultural Communication Skills
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Support
Design
Design Thinking
Diplomacy
Disability Management
Diversity & Inclusion
Facilitation
Grant Writing
JAWS
Leadership
Management
Mentoring
Microsoft Office
People Skills
Presentation Skills
Problem Solving
Program Management
Project Delivery
Project Management
Project Planning
Public Speaking
Relationship Management
Risk Management
Service Delivery
Stakeholder Management
Team Building
Team Leadership
Team Management
Teamwork
Technological Innovation
Time Management
Training
Training Facilitation
User Experience (UX)
User-centered Design
Web Content Accessibility Guidelines (WCAG)
Scott Herron Summary
Scott Herron, based in Calgary, AB, CA, is currently a Speaker and Facilitator, Digital Accessibility Workshops at VESSMEDIA. Scott Herron brings experience from previous roles at University of Alberta, Fable, Benevity and ATB Financial. Scott Herron holds a Diploma in Business Administration and Management, General @ Mount Royal University. With a robust skill set that includes Accessible User Design, Agile, Banking, Business Acumen, Change Management and more.
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