Scott Cooke Email & Phone Number
Senior Director Innovations @ Genesys
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Scott Cooke Location
- Florida, United States
Scott Cooke Work
- Senior Director Innovations @ (January 2025 - Present)
- Director Innovations Services @ (February 2023 - January 2025)
- Enterprise Architect @ (April 2015 - February 2023)
- Solutions Architect @ (January 2013 - April 2015)
- Director and Business Solutions Architect @ (July 2009 - January 2013)
- Senior Manager of Program and Project Management @ (August 2005 - March 2009)
- Senior Manager of Technical Staff and Acting Director @ (January 2002 - August 2005)
- Manager of Systems Development @ (January 2000 - January 2002)
- Principle Program Manager 1 @ (January 1998 - January 2000)
- Technology Analyst IV @ (November 1996 - January 1998)
Scott Cooke Education
- The George Washington University School of Business
Master of Science (Certificate in Project Management)
1996-1998
Scott Cooke Skills
- Call Routing
- IVR
- CTI
- Genesys
- Cisco ICM
- Cisco Call Manager
- SIP
- Workforce Management
- Quality Management
- Avaya
- Telephony
- Managed Services
- Cloud Computing
- Product Development
- Program Management
- Solution Architecture
- ACD
- Cisco Technologies
- SaaS
- Global Business Development
- Integration Architecture
- Mergers
- International Project Management
- Expatriate Management
- Platform Architecture
- Unified Communications
- APAC
- LATAM
- Emerging Technologies
- Vendor Management
- Telecommunications
- Professional Services
- Contact Centers
- Call Centers
- Business Process
- CRM
- Business Intelligence
- WAN
- Testing
- Routing
- Networking
- Pre-sales
- System Deployment
- Switches
- IP
- Wireless
- Data Center
- MPLS
- Enterprise Software
- Customer Experience
- Services
- Pre Sales
- Technology
- Business Development
- Information Technology
- Information Management
- Microsoft Excel
- Business Analysis
- Microsoft Office
Scott Cooke Summary
- Scott Cooke, based in Florida, United States, is currently a Senior Director Innovations at Genesys. Scott Cooke brings experience from previous roles at Genesys and West Interactive. Scott Cooke holds a 1996 - 1998 Master of Science in Certificate in Project Management @ The George Washington University School of Business. With a robust skill set that includes Call Routing, IVR, CTI, Genesys, Cisco ICM and more. Scott Cooke has 2 emails and 3 mobile phone numbers on RocketReach.
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