Sandra Henderson Email & Phone Number
Business Support Manager @ Avocado55
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Sandra Henderson Location
- Wakefield, GB
Sandra Henderson Work
- Business Support Manager @ (February 2022 - Present)
- Relationship Manager @ (February 2022 - Present)
- Relationship Manager and Senior Operations Manager @ (February 2022 - Present)
- Process Transformation Consultant @ (October 2011 - Present)
- Client Relationship Manager @ (February 2022 - December 2024)
- Project And Process Manager @ (February 2021 - September 2021)
- Managing Director @ Sandra Henderson Consulting Ltd working in Partnership with Dornie Consulting Gr (June 2015 - September 2021)
- Process and Project lead for Customer Service (Contractor) @ Cromwell Tools (March 2019 - September 2020)
- Transformation Advisor @ (August 2018 - February 2019)
- Lead @ (March 2017 - June 2018)
- Interim Head of Continuous Improvement @ (September 2015 - January 2017)
- Head of Supply Chain Management @ (September 2015 - January 2017)
- Project Manager @ Step Change (June 2015 - August 2015)
- Business Transformation Manager @ Thomas Cook Group plc (October 2011 - April 2015)
- Head of process transformation in a SME environment @ (October 2008 - June 2011)
- Head of Billing and Payment Operations @ (December 2005 - September 2008)
- Head of Transformation @ 02 (September 2008 - June 2011)
- Head of Cash Management @ 02 (December 2005 - September 2008)
- Customer Service improvement manager @ (January 2004 - January 2005)
- Improvement delivery manager @ (January 1997 - January 2004)
- Customer Service Manager @ Ventura (January 1992 - January 1997)
Sandra Henderson Education
- Our Lady's High School 1972-1977
Sandra Henderson Skills
- Agile Project Management
- As-built Documentation
- Balanced Scorecard
- Build Strong Relationships
- Building Structural Standards
- Business Analysis
- Business Case
- Business Process
- Business Process Improvement
- Business Requirements
- Business Transformation
- CRM
- Call Center
- Call Centers
- Call Reporting
- Change Management
- Coaching
- Compliance PCI
- Contact Centers
- Continuous Improvement
- Cost Reduction
- Cross-functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Support
- Documentation
- EasyPower
- Electronic Records
- Escalation Process
- Establishing Processes
- External Audits
- GoToMeeting
- Governance
- IT Management
- IT Service Management
- IT Strategy
- ITIL
- Integration
- Internal Audit Transformation
- Lean Methodologies
- Lean Six Sigma
- Managed Services
- Management
- Mobile Communications
- Mobile Devices
- Offshoring
- Operation Monitoring
- Operations Management
- Operations Training
- Outsourced Solutions
- Outsourcing
- PMO
- PRINCE2
- Performance Dashboards
- Pressure
- Process Identification
- Process Improvement
- Product Management
- Professional Services
- Program Management
- Project Delivery
- Project Implementation
- Project Portfolio Management
- Project Progress Tracking
- Records
- Requirements Analysis
- Resource Allocation
- Resource Management
- Root Cause Analysis
- Service Delivery
- Service Levels
- Service Management
- Site Closure
- Sla
- Solution Architecture
- Stakeholder Management
- Standard Operating Procedure (SOP)
- Strategy
- Streamlining Operational Processes
- Team Leadership
- Team Management
- Technology Implementation
- Telecommunications
- Training Coordination
- Training and Development (HR)
- Unified Communications
- Vendor Management
- Workforce Management
Sandra Henderson Summary
- Sandra Henderson, based in Wakefield, GB, is currently a Business Support Manager at Avocado55. Sandra Henderson brings experience from previous roles at Avocado55, DORNIE CONSULTING LIMITED and Flair Airlines. Sandra Henderson holds a 1972 - 1977 Our Lady's High School. With a robust skill set that includes Agile Project Management, As-built Documentation, Balanced Scorecard, Build Strong Relationships, Building Structural Standards and more. Sandra Henderson has 2 emails on RocketReach.
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