Samir Gupta's Location
Hyderabad, IN
Samir Gupta's Work
- Head of Transformation and Innovation- CX @ IDFC
- Global Head of Customer Journey Design- Global Wealth and Personal Banking @ HSBC
- Centre Director Global Service Centre (GSC) and Global Head of Work Force Management HSBC and @ HSBC
- Senior Vice President and Centre Director- Global Service Centre (GSC) @ HSBC
- Regional Head of Re-Engineering - India and Sri Lanka @ HSBC
- Vice President - Trade and Commercial Banking CoE( Transformation Programe Manager) @ HSBC
- Head of Shared Services @ HSBC
- Vice President – Quality and Six Sigma, Kolkata Group Service Centre @ HSBC
- Senior Manager -Strategic Quality @ IBM Global Business Process Services
- Assistant Manager-Quality Registrar @ KPMG US
Samir Gupta's Education
- Cornell University
Executive Managment Programme (Business Administration and Management, General)
2015 - 2016 - Laxminarayan Institute of Technology
B.Tech (Chemical engineering)
1990 - 1994 - IGNOU
Post Graduate Diploma in Marketing and Financial management (Management)
Samir Gupta's Skills
- Process Excellence
- Customer Service
- Auditing
- Six Sigma
- Change Management
- Production Management
- Production Managment
- Process Improvement
- Operations Management
- Risk Management
Samir Gupta's Summary
Samir Gupta, based in Hyderabad, IN, is currently a Head of Transformation and Innovation- CX at IDFC FIRST Bank, bringing experience from previous roles at HSBC. Samir Gupta holds a 2015 - 2016 Executive Managment Programme in Business Administration and Management, General @ Cornell University. With a robust skill set that includes Process Excellence, Customer Service, Auditing, Six Sigma, Change Management and more, Samir Gupta contributes valuable insights to the industry. Samir Gupta has 5 emails and 3 mobile phone numbers on RocketReach.
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