Samik Sengupta Email & Phone Number
Asia Pacific Customer Contact Center and EServices Leader @ Lenovo
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Samik Sengupta Location
- India
Samik Sengupta Work
- 2022 -now Asia Pacific Customer Contact Center and EServices Leader @
- 2016 -now Head Customer Contact Center and EServices Asia Pacific at Lenovo @
- 2012 -now Head -- Customer Care and Digital Services @
- 2006 -2012 OSP Partner Site Lead @
- 2004 -2006 Senior Service Delivery Manager @
- 2003 -2004 Contact Center Manager @ Transworks
Samik Sengupta Education
- IHMCTAN
Hotel Management (Hotel Management)
1994-1997 - St. James' School
Samik Sengupta Skills
- BPO
- Program Management
- Operations Management
- Service Delivery
- Call Center
- Vendor Management
- Workforce Management
- Operational Excellence
- Customer Satisfaction
- Business Analysis
- Management
- Customer Service
- Project Management
- Process Improvement
- Sla
- Project Portfolio Management
- Business Development
- Process Management
- Leadership
- Avaya
- PMO
- Employee Engagement
- Service Management
- Process Engineering
- Team Building
- PMP
- Resource Management
- Project Delivery
- Performance Management
- Outsourcing
- Transition Management
- Business Process Improvement
- Contact Centers
- MIS
- Team Management
- IT Service Management
- Cross-functional Team Leadership
- Recruiting
- Team Leadership
- Relationship Management
- CRM
- ITIL
- Change Management
- Account Management
- Business Process
- Six Sigma
- Telecommunications
- Offshoring
- Customer Experience
- Inbound Marketing
- Cross Functional Team Leadership
Samik Sengupta Summary
- Samik Sengupta, based in India, is currently a Asia Pacific Customer Contact Center and EServices Leader at Lenovo. Samik Sengupta brings experience from previous roles at Lenovo, Dell and Capital One. Samik Sengupta holds a 1994 - 1997 Hotel Management in Hotel Management @ IHMCTAN . With a robust skill set that includes BPO, Program Management, Operations Management, Service Delivery, Call Center and more. Samik Sengupta has 2 emails and 1 mobile phone numbers on RocketReach.
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