2017 -
2022 Senior Service Delivery Manager (Data and AI) @
2022 -
2022 ITIL v4 Certification @
2017 -
2017 ITIL Practioner Certification @
2015 -
2017 Managed Services Practice Lead @
2014 -
2015 Service Desk Manager @
2012 -
2014 SOC Manager @
2010 -
2012 Service Desk Team Leader @
2010 -
2010 Professional Certification Study @
2003 -
2010 Lead Implementation Engineer (Infrastructure and Networking) @
Sam Kingdom Education
Koenig Solutions - India
Microsoft & Cisco (Professional Certification)
2010
-
2010
Hertford Regional College - Broxbourne
Business (2x A Levels)
The Broxbourne School
GCSE's
Sam Kingdom Skills
Process Design
24x7 Production Support
Computer Network Operations
Network Support
Enterprise Monitoring
Request Fulfilment
Commercials
Project Planning
Agile Project Management
Customer Relationship Management (CRM)
System Monitoring
Continuous Improvement
Knowledge Management
Service Delivery Management
Project Management
Agile Methodologies
Account Management
ITIL CSI
Cross-functional Team Leadership
Incident Management
Problem Management
ITIL Certified
Service Delivery
Security
Service Desk Management
ITIL
IT Service Management
Operations Management
Troubleshooting
Hardware Diagnostics
Service Management
CSI
Managed Services
VMware
CMDB
Change Management
Strategic Planning
Firewalls
Technical Support
Cisco Technologies
Team Leadership
System Deployment
Cisco Systems Products
Infrastructure
Management
Networking
Leadership
Process Improvement
ITIL Process Implementation
Customer Service
Sam Kingdom Summary
Sam Kingdom, based in York, GB, is currently a Request Fulfilment Manager at Ministry of Justice UK. Sam Kingdom brings experience from previous roles at evo-rail, Avanade, QA Ltd and The Knowledge Academy. Sam Kingdom holds a 2010 - 2010 Microsoft & Cisco in Professional Certification @ Koenig Solutions - India. With a robust skill set that includes Process Design, 24x7 Production Support, Computer Network Operations, Network Support, Enterprise Monitoring and more. Sam Kingdom has 2 emails on RocketReach.
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