Director of Customer Operations and Strategy @ (February 2023 - May 2023)
Senior Manager Customer Operations @ (March 2022 - November 2022)
Senior Manager Business Operations @ (October 2020 - March 2022)
Business Operations Manager @ (January 2019 - October 2020)
Research Operations Manager @ (February 2018 - January 2019)
Research Manager @ (November 2014 - February 2018)
Lead UX Researcher @ (September 2014 - May 2015)
UX Researcher @ (June 2014 - September 2014)
Associate UX Researcher @ (February 2014 - June 2014)
Case Specialist @ The Law Office of Todd Tkach P.C. (September 2010 - June 2011)
IT Site Relationship Management Intern @ (March 2006 - August 2007)
Sam Carter Education
San José State University
Master of Science - MS (Industrial and Systems Engineering - Human Factors & Ergonomics)
2012-2014
Southern Methodist University
Bachelor of Arts (Psychology)
2005-2009
Sam Carter Skills
Spreadsheets
SQL
Tableau
Cross-functional Collaborations
Salesforce.com Administration
Customer Journey Mapping
Data Analytics
Strategic Planning
Forecasting
User Experience
Remote User Testing
Usability Testing
Human Factors
Data Analysis
Usability
Wire Framing
User Interface Design
User Experience Design
User Research
User Interface
SPSS
Axure
Ergonomics
Communication
Human Factors Engineering
Human Factors Analysis
Statistics
Microsoft Office
Data Entry
Storyboarding
Teamwork
Leadership
Heuristic Evaluation
Customer Service
Case Management
Social Media
Banking
Sam Carter Summary
Sam Carter, based in Atlanta, GA, US, is currently a Senior Manager, Customer Success Operations at AlphaSense. Sam Carter brings experience from previous roles at Productboard, Forethought and UserTesting. Sam Carter holds a 2012 - 2014 Master of Science - MS in Industrial and Systems Engineering - Human Factors & Ergonomics @ San José State University. With a robust skill set that includes Spreadsheets, SQL, Tableau, Cross-functional Collaborations, Salesforce.com Administration and more. Sam Carter has 4 emails and 1 mobile phone numbers on RocketReach.
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