Salima B. Email
Revenue Operations and Onboarding Specialist (Head of CS) @ GuestWisely
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Salima B. Location
- Manchester, England, GB
Salima B. Work
- Revenue Operations and Onboarding Specialist (Head of CS) @ (June 2023 - Present)
- Senior Operations and Escalations Lead (Head of Support) @ (December 2020 - October 2023)
- Systems Implementation and Onboarding Specialist @ (September 2018 - November 2020)
- Customer Implementation Specialist @ (December 2017 - August 2018)
- Import–Export Operations Analyst @ Conafrican AIE (December 2016 - November 2017)
Salima B. Education
- Universidad Europea Miguel de Cervantes
Master’s Degree in International Business and Operations Management (International Business, Operations, and Strategic Management)
2016-2017 - Universidad de Granada
Master’s Degree in Organizational Policy and Strategic Communication (Organizational Communication, Change Management, and Policy Development)
2015-2016 - Universidad de Las Palmas de Gran Canaria
Bachelor’s Degree in Tourism and Business Management (Business Administration, Management and Operations)
2011-2015
Salima B. Skills
- API Integration
- Agile Methodologies
- Analytical Skills
- Bilingual Communications
- Branding
- Business Operations
- Business Process Automation
- Business Process Improvement
- Business Process Management
- Business Strategy
- CRM Program Management
- Change Management
- Channel Manager Integration
- Client Counseling
- Coaching
- Communication
- Confluence
- Creative Strategy
- Crisis Management
- Critical Thinking
- Cross-functional Collaborations
- Cross-functional Team Leadership
- Customer Experience
- Customer Journey Mapping
- Customer Lifecycle Management
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Retention Strategies
- Customer Service Management
- Customer Success
- Customer Support
- Data Analysis
- Data Analytics
- Data-driven Decision Making
- Decision-Making
- Emotional Intelligence
- Enablement
- Freshdesk
- Gestión de eventos
- Google Workspace
- Import Export
- Import Operations
- International Business
- Jira
- KPI Dashboards
- KPI Reporting
- Knowledge Management
- Leadership
- Market Research
- Microsoft Dynamics
- Microsoft Excel
- Microsoft Products
- Microsoft Teams
- Negotiation
- OTA
- Operations Management
- Organizational Communication
- Payment Gateways
- Post-Sales Support
- Problem Solving
- Process Design
- Product Support
- Project Management
- Property Management Systems
- Report Writing
- Reporting
- Research Skills
- Revenue Cycle Management
- Sales Management
- Service Standards
- Slack
- Software as a Service (SaaS)
- Stakeholder Management
- Strategic Communications
- Strategic Planning
- Stripe (Software)
- Supply Chain Operations
- Team Collaboration
- Team Leadership
- Technical Support
- Trade Operations
- Training Programs and Documentation
- Trello
- Troubleshooting
- User Training
- Visual Communication
- WordPress
- Workflow Optimization
- Yoast SEO Plugin
Salima B. Summary
- Salima B., based in Manchester, England, GB, is currently a Revenue Operations and Onboarding Specialist (Head of CS) at GuestWisely. Salima B. brings experience from previous roles at GuestWisely, eviivo and Conafrican AIE. Salima B. holds a 2016 - 2017 Master’s Degree in International Business and Operations Management in International Business, Operations, and Strategic Management @ Universidad Europea Miguel de Cervantes. With a robust skill set that includes API Integration, Agile Methodologies, Analytical Skills, Bilingual Communications, Branding and more. Salima B. has 1 emails on RocketReach.
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