Principal Customer Success Manager @ (April 2025 - Present)
Senior Director, North America PMO @ (May 2024 - December 2024)
Senior Director, Customer Strategy and Innovation @ (April 2023 - May 2024)
Director, Customer Success @ (November 2021 - April 2023)
Senior Customer Success Manager @ (March 2018 - November 2021)
Customer Success Manager @ (March 2017 - March 2018)
Manager, Technical Solutions @ (February 2015 - March 2017)
Manager, Technical Services @ (January 2013 - February 2015)
Technical Project Manager @ (June 2011 - December 2013)
Level II Support Engineer @ (March 2010 - June 2011)
Network Administrator @ (May 2007 - March 2010)
Computer Systems Consultant and Help Desk @ Shaub Enterprises Inc. (September 2006 - May 2007)
Software Deployment Engineer @ Capstone (February 2006 - September 2006)
Ryan Shirk Education
Microsoft IT Academy
Microsoft Certified (MCP)
2006-2007
HACC, Central Pennsylvania's Community College
Associates of Arts (Business Administration and Management, General)
2003-2006
Ryan Shirk Skills
E-commerce
Integration
Email Marketing
Salesforce.com
Management
SaaS
Marketing
Online Marketing
Leadership
Project Management
Web Analytics
Marketing Strategy
Customer Service
Team Management
Team Building
Team Leadership
Online Advertising
Web Development
Magento
Google Analytics
CRM
B2B eCommerce
Technical Support
Web Design
HTML
Windows XP
Digital Marketing
Networking
Customer Relations
NetSuite
Data Analysis
Technical Analysis
Demandware
Yahoo Store
Volusion
Technical Project Management
Databases
Business Analysis
Help Desk Support
B2B
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Customer Relationship Management Crm
E Commerce
Agile Project Management
Platform
Technical Project
Software As A Service Saas
Solutions
Program Management
Solutions Architect
Agile And Waterfall Methodologies
Software as a Service
Customer Relationship Management
Ryan Shirk Summary
Ryan Shirk, based in Lancaster, PA, US, is currently a Senior Manager, Strategic Customer Success at Kustomer. Ryan Shirk brings experience from previous roles at Kustomer and LivePerson. Ryan Shirk holds a 2006 - 2007 Microsoft Certified in MCP @ Microsoft IT Academy. With a robust skill set that includes E-commerce, Integration, Email Marketing, Salesforce.com, Management and more. Ryan Shirk has 2 emails and 3 mobile phone numbers on RocketReach.
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