Segment Marketing Specialist @ (September 2017 - July 2021)
Project Manager @ (March 2014 - October 2017)
Regional Manager-OIC of Luzon Community Marketing @ (March 2012 - March 2014)
Regional Manager-OIC of External Customer Service Management @ (January 2010 - March 2012)
Wireless Center Manager @ (March 2008 - January 2010)
Quality Assurance Supervisor @ eTelecare Global Solutions (Formerly as AOL Member Services Phils.) (October 2006 - March 2008)
Technical Supervisor @ (October 1998 - October 2006)
Technical Support Specialist @ Quantum Network, Inc. (May 1998 - October 1998)
Ryan Munoz Education
Angeles University Foundation
B.S. Computer Science
1992-1996
Angeles University Foundation
Bachelor's degree (Computer Science)
Ryan Munoz Skills
Coaching
Customer Satisfaction
Quality Assurance
Customer Service
Call Center
Leadership
Program Management
Management
BPO
Workforce Management
Project Management
Team Leadership
Troubleshooting
Telecommunications
Customer Experience
Team Management
Leadership Development
Outsourcing
Process Improvement
Training
Call Centers
Enterprise Business
Strategic Planning
Microsoft Word
Milestones
Ryan Munoz Summary
Ryan Munoz, based in Valenzuela, NCR, PH, is currently a Enterprise Trade Marketing Specialist at Smart Communications, Inc.. Ryan Munoz brings experience from previous roles at Smart Communications, Inc.. Ryan Munoz holds a 1992 - 1996 B.S. Computer Science @ Angeles University Foundation. With a robust skill set that includes Coaching, Customer Satisfaction, Quality Assurance, Customer Service, Call Center and more. Ryan Munoz has 3 emails on RocketReach.
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