2011 -
2013 Manager 2, Enterprise Information Technology @
2009 -
2011 Customer Care Team Manager @
2006 -
2009 Business Support Manager @
2003 -
2006 Customer Care Team Manager @
2000 -
2003 Customer Care Supervisor @
2000 -
2000 Customer Care Representative @
Ryan Gordon Education
Eastern Oregon University
Bachelor of Science (Business Administration)
2011
-
2013
Western Oregon University 1995
-
1997
McKay High School 1991
-
1995
Ryan Gordon Skills
Call Center
Customer Experience
Operations Management
Change Management
Microsoft Excel
PowerPoint
IT Management
Microsoft Word
BMC Remedy
User Acceptance Testing
Organization
Microsoft Office
Strategic Planning
Problem Solving
Customer Service
Leadership
Visio
Negotiation
Data Analysis
Analytics
Android
Call Centers
Telecommunications
Process Improvement
Team Leadership
Troubleshooting
Business Analysis
Team Building
Cross-functional Team Leadership
Wireless
Performance Management
Technical Support
Coaching
Customer Satisfaction
Sales
Vendor Management
SharePoint
Workforce Management
Customer Retention
Avaya
Team Management
Outsourcing
Contact Centers
Service Delivery
Quality Assurance
CRM
Business Process Improvement
System Deployment
Cellular Communications
Training
Photography
Support
Product Support
Cross Functional Team Leadership
Ryan Gordon Summary
Ryan Gordon, based in Queen Creek, AZ, US, is currently a Director of Customer Care at Dansons. Ryan Gordon brings experience from previous roles at Dansons, Garmin International and T-Mobile USA. Ryan Gordon holds a 2011 - 2013 Bachelor of Science in Business Administration @ Eastern Oregon University. With a robust skill set that includes Call Center, Customer Experience, Operations Management, Change Management, Microsoft Excel and more. Ryan Gordon has 2 emails and 2 mobile phone numbers on RocketReach.
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