Roy {Lion} Email & Phone Number
National Service and Solutions @ Bank of America
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Roy {Lion} Location
- Texas, United States
Roy {Lion} Work
- 2024 -now National Service and Solutions @
- 2022 -2024 Client Contact Center Service Team Manager @
- 2021 -2021 Team Supervisor @
- 2020 -2021 Team Manager @
- 2019 -2020 Ambassador Support Manager @
- 2018 -2019 Supervisor @
- 2017 -2018 Customer Service @
- 2016 -2016 First Party Unit Manager @
- 2015 -2016 Contact Center Coordinator - Card Services @
- 2014 -2015 Contact Center Coordinator - eCommerce Customer Service @
- 2009 -2014 Operations manager @
Roy {Lion} Education
- Management and Strategy Institute
Six Sigma Lean Professional (Lean Six Sigma White Belt)
- Southern University at New Orleans
Roy {Lion} Skills
- Call Centers
- Leadership
- Process Improvement
- Banking
- Customer Service
- Loans
- Risk Management
- Customer Experience
- Credit
- Team Leadership
- Team Building
- Retail Banking
- Finance
- Team Management
- Mortgage Lending
- Credit Analysis
- Credit Cards
- Consumer Lending
- Commercial Banking
- Leadership Development
- Cross-functional Team Leadership
- Call Center Administration
- Teamwork
- Credit Risk
- Relationship Management
- Customer Satisfaction
- Cross Selling
- Executive Management
- Business Analysis
- Financial Services
- Analysis
- Internet Banking
- Management
- Customer Retention
- Vendor Management
- Operations Management
- Training
- Data Analysis
- Call Center Development
- Always Willing to Learn
- Contact Centers
- Contact Center Management
- Contact Center Operations
- Retail
- Sales
- Microsoft Office
- Sales Management
- Business Process Improvement
- Call Monitoring
- Call Routing
Roy {Lion} Summary
- Roy {Lion}, based in Texas, United States, is currently a National Service and Solutions at Bank of America. Roy {Lion} brings experience from previous roles at Truist, SWC Group, LP, Alorica and Zilis LLC. Roy {Lion} holds a Six Sigma Lean Professional in Lean Six Sigma White Belt @ Management and Strategy Institute. With a robust skill set that includes Call Centers, Leadership, Process Improvement, Banking, Customer Service and more. Roy {Lion} has 1 emails and 1 mobile phone numbers on RocketReach.
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